This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Sukhothai?
As of Apr 16, 2024, 1497 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Sukhothai's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
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Published on
April 16, 2024
Last updated
April 16, 2024
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As of Apr 16, 2024, 1497 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
An examination of customer feedback for Sukhothai Restaurant reveals a generally positive reputation, balanced by a few areas in need of improvement. Patrons commend the restaurant for its warm and inviting décor, attentive service, and an extensive menu with ample vegetarian choices. The quality and authenticity of the food receive high praise, particularly noted by a Thai customer, and the atmosphere is frequently described as lively and conducive to special occasions. Despite these strengths, some guests did experience delays in seating even with a reservation, leading to a crowded waiting area. Inconsistent dish execution such as the overcooked duck and bland dumplings were mentioned, along with a surprise charge for prawn crackers. Also, minor points of contention included the staff being overly attentive to the point of intrusion for some, as well as concerns over the presentation and upkeep of certain restaurant areas.
Positive Feedback
Guest feedback highlights several desirable features of Sukhothai Restaurant. The setting is frequently lauded for its traditional and welcoming feel, an important factor considering the decorative atmosphere's contribution to the overall dining experience. The service is characterized as being prompt, polite, and attentive, with many customers noting the friendly and authentic staff enhancing the restaurant’s charm. The culinary offerings appear to be a strong point with numerous reports of delicious, well-presented, and authentic food, which aligns with Thai taste as confirmed by a native Thai patron. Particularly appreciated are the generous portion sizes that offer good value for the price and the extensive vegetarian options that cater to diverse dietary needs.
Concerns and Threads
Despite the numerous positives, there are recurring criticisms in the customer feedback for Sukhothai Restaurant that suggest areas for potential refinement. Notable is the management of reservation timing, with some guests reporting waits for their table past the booked time, causing a crowded and unorganized reception area. The add-on charge for prawn crackers, especially after a delayed seating, was seen unfavorably, implying an expectation for more gracious compensation for inconveniences. Culinary missteps such as overcooked duck and flavour-lacking dumplings indicate occasional inconsistencies in food quality. Additionally, the excessive eagerness of staff in checking on diners disrupted the dining experience for some, and storage issues leading to clutter near restrooms detract from the restaurant’s otherwise meticulous ambiance.
Frequently asked questions about Sukhothai
Does Sukhothai Restaurant cater to vegetarians?
Yes, Sukhothai Restaurant has a wide variety of vegetarian options available on their menu.
Is it necessary to book a table at Sukhothai Restaurant?
Yes, due to the restaurant's popularity and potentially busy periods, booking in advance is highly recommended to secure a table.
Can customers expect authentic Thai food at Sukhothai Restaurant?
Yes, customers, including those from Thailand, attest to the authenticity of the flavors and dishes served at Sukhothai Restaurant.
Recent customer reviews and testimonials for Sukhothai
L & G - Eats
4-Star
4 days ago
We visited here for a date night as we both love Thai food. Our table was booked for 8PM on a Friday night, we walked into the waiting area/bar where there were several other parties waiting for a table. Our table wasn't ready when we got there so we were offered a seat at the bar where we ordered a bottle of wine. This was ok for us, because there were two seats at the bar, but all other seats were taken up by people waiting already. Some parties that arrived after us had to stand up and wait, which made the entrance feel crowded and unorganised. We ended up getting to our table at 8:25pm, not a big deal for us, but it may have been for people with plans after the meal.
The menu offers a very large choice, there was something for everyone, and plenty of vegetarian options too. When we got seated at our table we were asked if we would like some prawn crackers for the table, which we agreed to. We didn't find out there was a charge for these until the received the bill, it would have been a nice gesture to have these on the house for being seated to our table late. They were also £3.75, which for the size of the portion, we felt was quite steep. For starters, we ordered the Sukhothai dumplings which came with a sweet soy sauce. The sauce was lovely, but the dumplings didn't have too much flavour. We also ordered the Phed Mango (duck breast with mango sauce) which, in our opinion, was overcooked as it was more grey in colour than the pink you expect when ordering duck breast. We did like that the waiters completely cleared and wiped the table down after we had finished our starters, the service was very good we must say, staff were prompt and very polite, always ensuring you were catered for.
For the mains we had the Chicken Pad Thai and the Sweet and Sour Chicken with sticky rice. The portion sizes were very generous and were tasty.
All in all, the experience and the food was good but a few minor details have prevented us giving this restaurant a perfect 5 star rating, however, we would definitely recommend and return again ourselves.
Nissa Usmani
4-Star
2 months ago
I visited sukothai in Leeds and I have to say this is my new favourite place. Firstly the decor when you walk in is warm and inviting and very traditional, the staff are authentic and friendly. Service was brilliant and food was brought to the table in a timely manner, now to the food....amazing!! The presentation, the flavours and smells are just fantastic. They are good sized portions and very filling, I honestly wasn't expecting to love this place as much as I do and I will most definitely be back. Only thing to be careful about is the parking outside cos we got a ticket but that's nothing to do with the restaurant, can't fault this place at all, well done sukothai, you made this an extremely pleasant experience and have a customer for life now
หวึ่งศรี ไกลถิ่น
4-Star
2 months ago
The food is so good!! Tastes exactly like food in Thailand (I’m Thai so I would know haha!) but yeah overall the service was amazing and the staff are so kind and welcoming.
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