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My Thai Restaurant Reviews Summary

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Thai Restaurants | Manchester

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11 John Dalton St, Manchester M2 6WH

Trustguide Rating

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A+
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about My Thai Restaurant?

As of Apr 16, 2024, 1172 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of My Thai Restaurant's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 16, 2024
Last updated
April 16, 2024

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My Thai Restaurant's customer reviews analysis

The overall reputation of My Thai Restaurant appears to be positive, bolstered by frequent commendations of their food quality, generous portions, and reasonable pricing. However, this favorable view is not without noted areas for improvement. Customers appreciate the menu's value, particularly highlighted by the lunch offers, which adds to the restaurant's appeal for budget-conscious diners. The cuisine, described as good and reminiscent of authentic Asian flavors, indicates culinary competence. Nonetheless, there are nuanced criticisms regarding the inconsistency in spice levels and the taste quality of certain dishes. The restaurant's ambiance receives mixed reviews; while some find the decor and atmosphere inviting and authentic, others consider the decor lackluster. Service quality is generally praised, with staff described as friendly and attentive, yet some experiences suggest a need for more prompt seating and service speed. The presence of female staff in both the kitchen and service was positively noted, reflecting an inclusive work environment. The attention to customer needs is evident, with staff showing care for customer satisfaction. Recurring patterns suggest that while My Thai Restaurant excels in many areas, there is an opportunity to enhance the dining experience further by refining aspects of service and culinary execution.

Positive Feedback

My Thai Restaurant is appreciated for its fresh, high-quality ingredients and the generous portion sizes offered at a reasonable cost. Many customers express satisfaction with the menu's variety and favorable pricing, especially the value-oriented lunch offers. Customers also regard the service positively, noting the attentive, fast, and polite nature of the staff, which contributes to a welcoming dining experience. Some diners find the atmosphere warm and inviting, enhancing the overall meal experience. The inclusive staff demographics and the observation of culinary procedures in the kitchen space are additional positive aspects, as is the availability of both dine-in and take-away options, which offer flexibility for customers. The presence of a unique, in-house IPA and craft beers complements the culinary offerings, while prompt service is often highlighted as an advantage. Overall, positive customer feedback indicates strengths in food quality, service, and ambiance, with specific accolades for the restaurant's lunch deals and attentive staff.

Concerns and Threads

My Thai Restaurant does, however, face criticism on several fronts according to customer feedback. Certain dishes, like the Pad Kra Pao, may not meet the traditional expectations for spice levels, hinting at a possible lack of customization for customer preferences. Some diners have expressed disappointment in specific menu items, noting that the quality and taste of dishes such as the crispy prawn starter and Chicken Pad Thai could be improved. Service, while generally praised for attentiveness, reportedly suffers from occasional delays in seating customers and inconsistent speed throughout the dining experience. In terms of decor, opinions vary, with some customers finding it less interesting. The proportion of dishes, such as the pork dumplings, were reported to fall short of expectations, as was the choice to charge extra for seafood in the mains. Besides, some customers feel the need for more bold flavors to elevate the food experience, reflecting a desire for an enhanced culinary journey that aligns more closely with authentic Thai offerings.

Frequently asked questions about My Thai Restaurant

Does My Thai Restaurant offer menu options that cater to different spice tolerances?

While My Thai Restaurant's menu is enjoyed by many, there have been comments regarding the spice levels of traditional dishes not meeting expectations. Customers looking for a specific spice level should inquire with the staff while ordering to ensure their dish is tailored to their preference.

Are there any exclusive offers that make dining at My Thai Restaurant more affordable?

Yes, My Thai Restaurant provides lunch offers, including a two-course meal deal, which is highlighted as good value by customers. Additionally, take-away options are noted to be cheaper than dine-in, helping diners enjoy the restaurant's offerings more affordably.

Can I watch my food being prepared at My Thai Restaurant?

My Thai Restaurant features a kitchen space that is visible from the dining area, allowing customers the intriguing opportunity to observe their food being prepared, contributing to the transparency and authentic dining experience.

Recent customer reviews and testimonials for My Thai Restaurant

My Thai Restaurant
Emad Owhadi
4-Star
3 months ago
If you're into East Asian cuisine, this place is a good option. Prices are reasonable, ingredients are fresh and high quality, and the portions are generous. The decor is not interesting, and the staff, while friendly, may not be the most helpful.
My Thai Restaurant
James Sam Clayton
4-Star
2 months ago
Pad Kra Pao was not spicy, traditionally it would be but perhaps the restaurant could ask customers for their desired spice level when ordering? Other than that everything was excellent!
My Thai Restaurant
Katie Glover-Jones
4-Star
4 months ago
The food was really good. Very reasonable pricing. It took a while for the staff to notice us so that we could get seated, but otherwise service was great.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of My Thai Restaurant's customers had a positive experience.

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My Thai Restaurant

Overall Rating

TrustScore®
A+
A
B
C
D
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Overall Rating
4.2
/5
1172
reviews
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About My Thai Restaurant

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