Overall, Rosa's Thai Liverpool maintains a strong company reputation underscored by an overwhelmingly positive customer experience. The recurring commendation centers around the exceptional service, especially from a hostess named Peach, who is consistently mentioned for her warm welcome and excellent service. Customers also praise the atmosphere, stating it brings a genuine Asian essence that is complemented by enjoyable music. Various dishes, such as the fried shrimp, sweet and sour chicken, and mango sticky rice, receive specific mentions for their taste and quality. Moreover, the mention of a coffee that brightened a gloomy day and the recommendation for a boozy Thai lemon iced tea adds to their diverse and well-appreciated beverage offerings. However, some minor criticisms emerge, such as the disparity in spice levels for certain patrons, and a few mentions of dishes, like the Tom yum soup, not meeting customer expectations. The speed of service and the practice of adding a service charge are also noted as areas for potential improvement.