Zen Metro logo

Zen Metro Reviews Summary

Unclaimed

Thai Restaurants | Birmingham

Claimed

73 Cornwall St, Birmingham B3 2DF

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Zen Metro?

As of Apr 25, 2024, 774 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Zen Metro's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

incredible food

very well maintained

wonderful dining experience

absolutely beautiful

friendly and very helpful

pretty cool

delicious food

friendly, attentive, efficient

fantastic

really good food

kind of underwhelming

a metallic taste

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024

Own this business?

Claim your Trustguide profile ans start building genuine reltionship wih your customers.
Claim it today

Zen Metro's customer reviews analysis

Analyzing the latest customer reviews for Zen Metro reveals a largely positive reputation for this dining establishment. Patrons routinely praise the quality of food, emphasizing the flavors and freshness of meals. Furthermore, customer service appears to be a significant strength, with staff members noted for their attentiveness, politeness, and the ability to accommodate large groups or last-minute diners effectively. The ambiance and atmosphere of the restaurant contribute positively to the overall customer experience, with many finding the environment spacious, well-maintained, and appropriate for various dining scenarios including dates and group gatherings. Despite the predominance of positive feedback, there are minor critiques regarding some dishes potentially lacking flavor without added sauce and a few instances of less enjoyed side sauces. The menu's diversity, including vegetarian and vegan options, also garners positive attention. However, the balancing act of continuing to maintain high culinary standards while refining the less appreciated aspects of the menu will be fundamental in sustaining the overall positive customer sentiment.

Positive Feedback

Based on recent feedback, key positive aspects of the Zen Metro experience include high-quality, flavorful meals that cater to a range of dietary requirements, including vegetarian and vegan options. The dining experience is enhanced by a staff that is consistently characterized as friendly, welcoming, and accommodating, even under circumstances such as accepting large groups without pre-bookings or late arrivals. The customer service is frequently highlighted as a distinguishing factor, contributing to the overall satisfaction of diners. The restaurant's ambiance is another strong point, with customers appreciating the spacious, well-arranged seating and tasteful interior design. Moreover, the efficient service resulting in minimal wait times for food and drinks, promotes a favorable impression of operational excellence.

Concerns and Threads

Despite the preponderance of positive reviews, Zen Metro does face some criticism that could impact its reputation negatively if not addressed. A recurring theme in the negative feedback touches on the flavor profiles of certain dishes, with some customers indicating that the taste was underwhelming without the supplementation of sauces. A specific reference was made to the lack of diversity in side sauces, potentially indicating a need for a broader range in order to enhance the dining experience. Additionally, there are isolated mentions of discordant flavors, such as a metallic taste detected in a chicken dish, which could detract from the otherwise positive culinary experience. While these concerns are relatively minor compared to the wealth of positive feedback, they indicate areas where Zen Metro could focus improvement efforts to ensure a consistently high-quality customer experience.

Frequently asked questions about Zen Metro

Does Zen Metro accommodate large groups without reservations?

Yes, Zen Metro has been noted to accept large groups without prior reservations, even close to closing time. However, it's recommended to book in advance to ensure seating availability.

Are there vegetarian and vegan options available at Zen Metro?

Zen Metro offers a variety of meal options, including vegetarian and vegan choices, ensuring a diverse menu catered to different dietary preferences.

How quickly is food served after ordering at Zen Metro?

Many customers have reported that the service at Zen Metro is prompt, with wait times for food typically around 15 minutes after placing an order.

Recent customer reviews and testimonials for Zen Metro

Zen Metro
Kelly Buss
5-Star
5 months ago
Had a fabulous meal on 4th November, all four of us had incredible food. Flavours were incredible! Fantastic service, could not fault any of it. Already looking for an excuse to go back again!!
Zen Metro
Vigneswaran Vanushan
5-Star
3 months ago
Thank you for accepting the big group without pre booking (90mins before closing time) Food and the service was good Their toilets were very well maintained No regrets at all Would recommend
Zen Metro
Marios Nathanael
5-Star
6 months ago
My wife and I had a delicious meal at Zen Metro this weekend! Nilakshi was fantastic, she was really attentive and took us through the set menu options in detail. Overall a wonderful dining experience, would definitely recommend!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Zen Metro's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%
More details
Zen Metro

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
774
reviews
Excellent
Good
Average
Fair
Poor
More details

About Zen Metro

Thai Restaurants
Energetic stop offering Thai & modern global cuisine plus a long bar with cocktails, beer & wine.
Expand