This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Luxury Nails?
As of Apr 08, 2024, 165 customers have reviewed this business and rated it 3.5 Star out of 5. Trustguide conducted an in-depth analysis of Luxury Nails's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 8, 2024
Last updated
April 8, 2024
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As of Apr 08, 2024, 165 customers have reviewed this business and rated it 3.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
The reputation of Luxury Nails appears to be a mix of customer experiences. Several reviews highlight satisfaction with the nail salon's services, praising the quality and longevity of nail treatments, as well as the creativity and execution of the desired designs. Consistent positive feedback includes the detail in nail art and the cost-effectiveness of packages, which customers felt provided good value for money. On the flip side, there are significant concerns regarding customer service and professionalism. Issues mentioned include unexpected charges over advertised prices, uneven quality of treatments, and unprofessional behavior from the staff. Some were dissatisfied with the attention to detail and found the service not to meet their expectations, which points to potential inconsistencies in staff training or quality control. Pricing transparency and customer communication also emerge as areas that could be improved. These mixed experiences suggest that while there's potential for excellent service at Luxury Nails, the inconsistency of customer experiences could be detrimental to the salon's reputation over time.
Positive Feedback
Luxury Nails has garnered praise from many customers for the quality and durability of their nail treatments. Positive remarks frequently mention the nail art's detail and beauty, indicating a high level of skill among certain technicians. Additionally, customers appreciate the salon's ability to recreate and often surpass reference designs brought in by clients. Moreover, there is recognition of cost-effective services, particularly when it comes to bundled treatments such as acrylic sets combined with pedicures. There are repeated commendations for specific nail technicians who have delivered satisfying results, mirroring the customer's vision, and providing efficient service. Such feedback suggests that Luxury Nails has the capability to offer high-quality nail services, meeting and sometimes exceeding customers' expectations when it comes to the creativity and execution of nail designs.
Concerns and Threads
In contrast, Luxury Nails is also faced with critical feedback that raises concerns about their overall customer experience. Issues include pricing discrepancies, where customers were charged more than the advertised rates, which created feelings of mistrust and frustration. Several customers noted the unprofessional demeanor of the staff, citing poor attitudes, lack of patience, and communication barriers that made the service uncomfortable. The quality of nail treatments has been inconsistent; some experienced premature chipping and detachment of nails, which signals a potential issue with the application process or material quality. Complaints about inexperienced staff members yielding subpar results, insistence on cash-only transactions, and a lack of professionalism in service management, suggest systemic issues that could affect the salon's reputation if not addressed. These negative aspects could influence prospective customers' decision to visit Luxury Nails, highlighting the need for improved staff training, clear communication of pricing, and enhanced customer service protocols.
Frequently asked questions about Luxury Nails
Are the prices listed by Luxury Nails always accurate?
There have been instances where customers were charged more than the advertised or initially communicated prices. It is recommended to confirm the total cost before service begins to avoid any misunderstandings.
Can I expect my nails to be durable and long-lasting after visiting Luxury Nails?
While some reviews suggest nails done at Luxury Nails can be durable and long-lasting, there have been cases of chipping and nails coming off prematurely. The experience may vary depending on the technician and treatment.
Is Luxury Nails accommodating to specific nail design requests?
Many customers have had positive experiences with nail design requests, noting technicians could recreate and enhance desired designs. However, satisfaction can vary, so it is useful to discuss the design thoroughly before service.
Recent customer reviews and testimonials for Luxury Nails
Gabriela Coronel
5-Star
3 months ago
I had my nails done a month ago and although you can see the growth, they didn't come off and they are intact and incredible. I love them, I didn't go due to lack of time. I hope I can get an appointment for these days. I am in love with my nails THANK YOU 💅
Faye Emily
5-Star
4 months ago
I honestly don’t like leaving bad reviews but I saw a “deal” £20 full set so thought yeah il treat myself no it was £30 I’m really upset about the shape and how thick and bumpy the gel is now I’m having to pay my regular nail lady to have this rectified sorry I won’t be revisiting
8BitKitty
5-Star
7 months ago
absolutely amazing. Me and my mum came for my birthday to get my nails and all the ladies were AMAZING!! The detail on my nails are beautiful and my mum loved hers too. We both got Acrylic sets and and a pedicure for £120! that’s a really good price. I’ll deffo come again xx ❤️ 🏾
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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