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iSmash - Leeds Reviews

Rated 4.7 based on 819 Reviews

Unit K16, Trinity Shopping Centre, 27 Albion St, Leeds LS1 5AR

Mobile Phone Repair Leeds

Published on
February 12, 2024
Last updated
June 15, 2025

Reviews Summary

The overall sentiment toward iSmash Leeds' mobile phone repair service is overwhelmingly positive based on customer reviews. Reviewers consistently note the professionalism and friendliness of staff, short turnaround times, and clear communication during repairs. Many mention being repeat customers and specifically highlight quick solutions, such as same-day repairs and technical advice. The few minor criticisms relate more to hopes of not needing repairs again, rather than dissatisfaction with service.

Key themes present in the reviews include reliability, knowledgeable staff (with several mentioning specific employees by name), and thorough repair work on a variety of devices, including Google Pixel and iPhone models. Customers in Leeds frequently reference affordable pricing, rapid service, and thoughtful extras like warranty handling and complimentary screen protectors. The team’s ability to manage urgent and complex repairs efficiently, even when busy, is repeatedly highlighted.

Overall, iSmash Leeds is regarded as a dependable and professional mobile phone repair shop in Leeds. The business has built trust with its customers through repeated high-quality service, clear communication, and going beyond typical repair expectations. Its strong regional presence and consistently positive feedback reinforce its reputation in the Leeds area.
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What Customers Are Saying About iSmash - Leeds?

professional, but just an all round nice guy

Easy booking

brilliant customer service, speedy experience

incredibly helpful

customer service was excellent

Super helpful, expert staff

knowledgeable and attentive

went above and beyond

Always friendly, helpful and thorough

Job was done very fast!

Trustguide extracts key phrases from reviews about iSmash - Leeds and sort them by sentiment. This gives you a quick view of what customers consistently praise or raise concerns about—without needing to read every review.

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of iSmash - Leeds's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%

iSmash - Leeds Ratings

5

As of Based on 819 revies as of Feb 12, 2024

iSmash - Leeds Score

100%

As of Based on 819 revies as of Feb 12, 2024

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Customer Reviews

As of Jun 15, 2025, 819 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of iSmash - Leeds's publicly available reviews View source

tominyorks421 rated iSmash - Leeds 5 stars
a week ago
Brilliant service from start to finish. The Canadian (definitely not American) fella who replaced the screen on my Pixel was not only very professional, but just an all round nice guy! Would definitely recommend and will reuse if I ever need to.
Thomas Sykes rated iSmash - Leeds 5 stars
2 weeks ago
Excellent experience today at iSmash Leeds with my Google Pixel. Easy booking. The two guys in the store quickly replaced my cracked screen. Whilst replacing the screen, they found that the battery was damaged and by the time I returned to the store they had replaced it (under warranty, which they sorted out). All fixed in repair mode, without having to factory reset my phone. This is the first place I will go whenever I have an issue with my phones in the future. Thanks!
Nate rated iSmash - Leeds 5 stars
2 weeks ago
This shop is amazing 👏 brilliant customer service, speedy experience, %100 trustworthy and overall I am so proud to of come access them, thank you guys and girls. For fixing my mobile device. S24 ULTRA. Please take care and people please just give them a go and trust. Thanks again. Hopefully won't need your help again but if I do I'm coming there LEEDS TRINITY BEST!

Frequently Asked Questions About iSmash - Leeds

How fast can iSmash Leeds repair a phone?

Based on customer feedback, most repairs at iSmash Leeds are completed on the same day, often within an hour or two. Customers frequently mention receiving their devices back much faster than manufacturer repair options.

Does iSmash Leeds handle both hardware and software issues?

Yes, reviews indicate that iSmash Leeds addresses a wide range of problems, including screen replacements, battery issues, and even complex software crashes, providing solutions without requiring device resets when possible.

Will the replacement parts match the original quality?

Customers have noted that new screens and batteries installed at iSmash Leeds are of the same quality as the originals, and extras like screen protectors may be applied even if not purchased in-store.

About iSmash - Leeds

Mobile Phone Repair
iSmash operates as a mobile phone repair service provider, specializing in fixing a full range of devices like smartphones and tablets. The company serves customers through physical retail locations such as its shop in Leeds, handling walk-in repairs for issues like cracked screens, battery problems, and software faults.

Repairs at iSmash are typically completed on-site, with many jobs finished within an hour. The company employs knowledgeable technicians who diagnose and resolve device problems, sometimes providing extra services such as warranty handling or additional accessories. The workflow is designed for transparency, speed, and minimal disruption to device data or settings.
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How is this report generated

Trustguide generates concise, neutral summaries of business reviews. By analyzing publicly available feedback from reputable platforms, it highlights common experiences, praises, and concerns. This allows users to quickly understand a business’s reputation without reading every individual review.4o
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