This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Image Nails & Beauty?
As of Jun 21, 2024, 113 customers have reviewed this business and rated it 4 Star out of 5. Trustguide conducted an in-depth analysis of Image Nails & Beauty's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
really impressed with the thoroughness
Fab nails every time
A hidden gem
Absolutely loved it
nicely done
good job
accomodating
wonderful experience
Excellent experience
pretty brash and rude
made me feel a little uncomfortable
This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source
Created by
Trustguide
Published on
June 21, 2024
Last updated
June 21, 2024
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As of Jun 21, 2024, 113 customers have reviewed this business and rated it 4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Image Nails & Beauty Ltd generally enjoys positive sentiments from customers, highlighting the skill and attention to detail of the staff. Clients praise the thoroughness and professionalism of the services, particularly noting the quality of the nail work. There appears to be a warm and welcoming atmosphere that comes across in the reviews, with many customers mentioning friendly staff and pleasurable conversation topics like pets and holidays. Recurring compliments include the precision of the nail technicians and the lasting quality of the treatments, such as gel manicures and spa pedicures. Despite the positive aspects, there is a notable concern regarding the demeanor of the owner, described as 'brash' and 'rude,' which has affected the overall experience for some customers. Pricing also comes into play with remarks that services might lean towards the expensive side. Nonetheless, the technical prowess of the non-owner staff seems to encourage repeat business.
Positive Feedback
Customers have consistently lauded Image Nails & Beauty Ltd for its professional nail services, with many expressing satisfaction over the lasting results and innovative designs, such as the magnetic color-changing effect in gel manicures. Technicians like Ayunna are specifically complimented for their expertise. The ambiance of the salon is another high point for patrons, with a friendly, accommodating, and conversational staff adding to a relaxed and engaging experience. The personal involvement in the service process, including customer feedback during the treatments, enhances customer satisfaction. Additionally, positive references to the cleanliness and pleasant spa pedicure experiences suggest a high standard of overall service provision.
Concerns and Threads
While many aspects of Image Nails & Beauty Ltd are commendable, there are a few negative experiences that stand out. The key issues revolve around customer interactions with the business owner, who has been perceived as unwelcoming and unprofessional. Such experiences include feeling like an 'inconvenience' and encountering responses that are considered rude. These incidents have impacted the salon's reputation and could potentially deter repeat business. Additionally, one isolated experience mentioned an uncomfortably dismissive attitude from a nail artist, which detracted from the customer's experience. While the craftsmanship may be above reproach, the cost of services is noted as a downside for some customers, mentioned as 'a bit expensive'.
Frequently asked questions about Image Nails & Beauty
Are the nail technicians at Image Nails & Beauty Ltd experienced and attentive?
Yes, reviews consistently praise the nail technicians at Image Nails & Beauty Ltd for their expertise, attention to detail, and professional results.
What is the customer service experience like at Image Nails & Beauty Ltd?
Customers generally describe the customer service as warm and welcoming, with a friendly atmosphere and open communication during treatments. However, there are some concerns about the owner's interactions, which some customers have found less than satisfactory.
Is Image Nails & Beauty Ltd considered expensive?
Recent customer reviews and testimonials for Image Nails & Beauty
Andreia Quinta
5-Star
a year ago
First time here and I was really impressed with the thoroughness and attention to detail from the staff. The girl that worked on my nails did a phenomenal job, and I am really happy with the results. My nails look so tidy and crisp, honestly I can't stop looking at them.
The staff members are kind and made me feel welcome at all times and made sure that they are happy to listen in case I wanted to change anything. I felt part of the process instead of having someone just mindlessly working my nails and not asking or requesting feedback throughout the process.
We also talked about cats and Christmas, so I'll definitely will be coming back.
Jodie Guinnane
5-Star
5 months ago
Fab nails every time by Ayunna. Definitely recommend!
Lorraine Ballintine
5-Star
2 months ago
I'm not sure I should tell how good this place is as it may make it harder to get an appointment. A hidden gem!
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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