I have stayed at this property several times and the quality of the experience is a true lay mixed bag, with numerous experiences of top quality services intermixed with a series of negative experiences. The valet is notably overwhelmed with attempts to call down for the car as requested on the ticket resulting in a message saying that they are too busy and just to come down in person then to be asked why we hadn’t called down first. The valet drivers looked to be working very hard but the people behind the valet counter appeared as though they couldn’t be bothered to do anything. One experience stands out as a illustrative of this. While waiting for our car I went to the valet desk to have a bill changed for a tip and was told that they would not change the bill and that the valet drivers should be changing the bill from their tips. No aside from the valet drivers being so busy that they were not available for this I felt it would be very awkward to ask for change on a tip. Eventually I walked to hotel front desk where they not only immediately offered to get change but walked to the nearby Einstein Bagel to get it. Some staff appear to be going the extra mile and some staff are having other staff do their jobs. The rooms were comfortable and well appointed and the high speed elevators kept the waiting despite a large number of floors down to a minimum. The central downtown location was convenient for everything we wanted to do while in Houston. The vending machine on our floor was broken. Valet is expensive and presented as the only option. Rooms: Bed was comfortable. Shower had a half glass panel instead of a curtain or door.