Featured review

As of Mar 14, 2024, 8399 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

Link to verified review

Hilton Anatole's customer reviews analysis

The Hilton Anatole generally enjoys a reputation of providing a satisfactory customer experience with impressive amenities and courteous staff. Guests have lauded the cleanliness of the hotel, specifically mentioning the well-maintained restrooms and the immaculate conditions of public areas. The hotel's dedication to service is evident, with front desk, valet, and bell services receiving high praise for their helpful and friendly conduct. Furthermore, the housekeeping department appears to uphold a high standard, positively impacting conference experiences and general room tidiness. The hotel's provision of various on-site amenities such as a gym, topgolf sports facility, swimming pool, and diverse dining options adds to its appeal, along with its art displays and decor. Even though the overall sentiment is favorable, it is not without its criticisms, predominantly toward room quality concerns and some instances of perceived inadequacies in staff service.

Positive Feedback

Key positive aspects highlighted by guests include the professional and accommodating behavior of the staff across various departments, with particular commendation for cleanliness and upkeep of the hotel. The ample space and comfort of the rooms, along with the quality of bedding, have also been favorably reviewed. The Hilton Anatole's comprehensive amenities, such as the 24-hour gym, sports facilities, pool, and art collections have significantly contributed to the enjoyment of many guests' stays. Dining experiences have been consistently described as top-notch, with the steakhouse receiving high praise. The hotel's suitability for hosting conferences has been noted, with its various areas allowing multiple events to occur simultaneously without inconvenience. Overall, the combination of these elements outlines the Hilton Anatole as a compelling choice for guests seeking a comfortable and well-facilitated stay.

Concerns and Threads

Despite the positive feedback, certain negative aspects have been consistently noted by customers of the Hilton Anatole. Room quality has been a source of dissatisfaction for some guests, with dated fixtures, maintenance issues, and substandard in-room amenities causing concern. A notable complaint includes pest infestation, unattended rooms, and inconsistencies in incidental charges, which impacted the overall experience negatively. Furthermore, some guests encountered challenges with the staff's service level, pointing out a lack of helpfulness and inadequate hospitality training in specific cases. Issues such as refusal to assist with luggage, access to a freezer for medical needs, and delays in accommodating allergies to bedding textiles have marred the image of an otherwise reputable establishment. These reviews suggest areas where customer service and room maintenance require attention and improvement.

Frequently asked questions about Hilton Anatole

Does the Hilton Anatole provide on-site dining options?

Yes, the Hilton Anatole offers several on-site dining options including a steakhouse with highly praised food and views, as well as other restaurants offering a variety of culinary experiences.

Are there any cultural or entertainment amenities available at the hotel?

The hotel features a range of cultural and entertainment amenities such as a collection of global art pieces, including a section of the Berlin Wall, a topgolf sports facility, a swimming pool, and a lazy river for guests to enjoy.

Is Hilton Anatole well-suited for hosting conferences?

Yes, Hilton Anatole is equipped with multiple areas designed to simultaneously host several conferences without inconvenience, making it an ideal venue for such events.

Recent customer reviews and testimonials for Hilton Anatole

Carol P

5-Star

2 weeks ago on

The front desk, valet, and bell service were excellent. Everyone in these roles was helpful, friendly, and accommodating. Housekeeping did a fantastic job, from room tidying to ensuring the conference we attended was successful. All the restrooms downstairs throughout the entire hotel are immaculate and perfectly maintained. I do wish there were a little more seating outside in the courtyard. The 24-hour gym is small, but if you need to run and there aren't more available treadmills, you can run along the path in the courtyard. The room was nice and big. We enjoyed our stay.

Rose Dominguez

5-Star

a week ago on

This is a fabulous hotel with many beautiful amenities and art featured throughout the whole complex. Walking distance to a few nice restaurants and a quick car ride to downtown Dallas. Hotel room, and the service there was really great. The bed was very comfortable. All the staff were very friendly and accommodating. The service, and food options was top-notch Will stay there again, when traveling to Dallas!! It was an amazing place to stay and have a conference Rooms: I had a corner deluxe suite, and it was very spacious with a nice couch and a couple of chairs, a desk and wraparound windows to see the city skyline. The bed was very comfortable as well as the pillows. Nearby activities: Not a lot to walk to, but there were some options within a block available for food. Only a short car ride to downtown Dallas. Safety: This hotel is very huge. You don’t even have to leave the place if you don’t have ; there is a topgolf sports facility there as well as a great swimming pool, and an inner tube float lazy river. There are several restaurants on the campus and All the food was delicious Noteworthy details: This hotel was a perfect place for a conference. There are many available areas for several conferences at once, with no inconvenience to the other conferences, The hotel and all of the floors have many beautiful pieces of art from all over the world and is a sight to behold as you walk around The Steakhouse on the 27th floor was outstanding as in view and food You can’t go wrong with this hotel

Jen D

5-Star

6 days ago on

This hotel is absolutely beautiful! The care taken in everything was appreciated. The door was held open for us every time we arrived, the public bathrooms in the lobby area were always cleaned and well maintained. The rooms are very spacious (tower 2 queen beds) would 100% come back. My only complaint was I was charged $45 for early check in and I didn't check in early.

Read all reviews

Hilton Anatole Reviews Summary

Trustguide Rating

What do customers say about Hilton Anatole?

Own this business?

Featured review

Hilton Anatole's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Hilton Anatole

Does the Hilton Anatole provide on-site dining options?

Are there any cultural or entertainment amenities available at the hotel?

Is Hilton Anatole well-suited for hosting conferences?

Recent customer reviews and testimonials for Hilton Anatole

Satisfaction Score

Overall Rating

About Hilton Anatole