This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Chic Nails And Spa?
As of Jun 21, 2024, 704 customers have reviewed this business and rated it 4.4 Star out of 5. Trustguide conducted an in-depth analysis of Chic Nails And Spa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
never disappoint
very much recommend
graciously greeted
spotless and the whole staff was professional
They are so sweet to me
the work really excellent
didn’t cut my cuticle
VERY painful
worse nail shop
didn’t prep my natural nail
About this report
This report was produced by Trustguide on Jun 21, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
June 21, 2024
Last updated
June 21, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that 60% of Chic Nails And Spa's customers had a positive experience.
As of Jun 21, 2024, 704 customers have reviewed this business and rated it 4.4 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Evaluating the overall company reputation of Chic Nails And Spa Houston, it appears there is a moderately polarized customer experience. Many clients are highly satisfied with their services, noting the long-lasting nature of their nail treatments and the ability to meet creative designs. Specific nail technicians such as Nic, Sofia, Simon, and Tiffany are frequently mentioned for their exceptional skills. Additionally, several reviews commend the salon's welcoming atmosphere, professional demeanor of the staff, and the salon's cleanliness. However, some significant concerns need addressing, particularly centered on nail preparation and customer service. A few reviews mention instances of pain and damage due to nail removal techniques and dissatisfaction with how services like cuticle work were executed. There's also a noteworthy complaint about children not being welcome in the salon, which raises a question on customer inclusivity.
Positive Feedback
Chic Nails And Spa Houston draws significant positive feedback from customers who commend their talented technicians, personable service, and the lasting results of their work. Long-standing patrons point out the consistency in the quality and durability of the nail services, with designs lasting up to four weeks. The salon seems to excel at meeting the creative demands of customers, with staff such as Nic, Sofia, Simon, and Tiffany earning particular praise for their artistry. The salon is also appreciated for its amenities, offering beverages like water and wine to enhance the customer experience. The ambiance of the salon, noted by customers for being clean and welcoming, contributes positively to the overall satisfaction. Furthermore, the staff's professional and friendly conduct adds to the appeal of the establishment.
Concerns and Threads
Despite numerous positive aspects, Chic Nails And Spa Houston faces some negative reviews that highlight areas of concern. One recurring issue is the nail preparation process, with customers reporting insufficient cuticle care and improper acrylic application. These oversights not only undermine the longevity of the nails but also present as potential health hazards. Additionally, painful experiences during the removal of old sets, and attempts by staff to upsell unwanted services, tarnish the spa's customer service reputation. Furthermore, complaints about the exclusion of children from the salon indicate a policy that could alienate potential customers with families. The dissatisfaction from these experiences has even driven some customers to pursue learning nail services themselves to avoid a repeat of their negative experiences.
Frequently asked questions about Chic Nails And Spa
How long do nail treatments typically last from Chic Nails And Spa Houston?
According to customer reviews, nail treatments from Chic Nails And Spa Houston often last up to 4 weeks, which is considered a considerable duration for such services.
Are children allowed in Chic Nails And Spa Houston?
Based on a review, it appears children are not welcomed at the salon, suggesting a policy that may not accommodate customers with young children.
Do the nail technicians at Chic Nails And Spa Houston offer custom nail art designs?
Yes, the salon features nail technicians who have been positively reviewed for their ability to meet various creative design requests from customers.
Recent customer reviews and testimonials for Chic Nails And Spa
Elba Correa
5-Star
a month ago
I get my nails done here every month and I’ve been doing so for the last YEAR. They never disappoint. My nails last for 4 weeks, just in time to get them done again. I always come with a different design in mind and they rise up to the challenge every time.
My favorite nail techs are Nic, Sofia, Simon, and Tiffany.
Below are some of my sets (didn’t take a picture of all of them) including my most recent ones from today (almond pink with rhinestone on each nail).
Serena Elizondo
5-Star
a month ago
I love my nails ,they go beyond with water and wine ! I love Nancy so much she did my pedi and mani so good nothing hurt and the price was very reasonable for what I wanted ! Her coworker came to help and she was super sweet I love it her the owner was so helpful with my 3D art ! This place is awesome overall! Very much recommend
Jenifer Avellaneda
5-Star
2 weeks ago
I give it a 1 , they didn’t cut my cuticle and went straight to applying acrylic w no protection on my nails, Left the acrylic far away from the cuticle and i just got them done two days ago.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
Established in 2008, Chic Nails and Spa of Houston is proud to be one of the top-rated nail salons in the city. Our specialties also include Designer Nails, Acrylic Nails, Pink & White, Ombre, Chrome, Holographic Nails, 3D, SNS Dipping Powder, and Glowing Nails.
Salon Policies:
-We provide a 7-Day Warranty on Powder, Dip, and Shellac Nails.
- For the comfort and safety of all our customers, we kindly request that no children under the age of 12 accompany adults during their visits.
- Please note that we do not offer refunds on any of our services.
- We respect your time and ours. There is a 10-Minute Grace Period for all appointments. If you're running late, please give us a call to notify us.
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