This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Buff?
As of Apr 05, 2024, 249 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Buff's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Apr 05, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
April 5, 2024
Last updated
April 5, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Buff's customers had a positive experience.
As of Apr 05, 2024, 249 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Buff on East Market Street maintains a stellar reputation based on customer reviews, underlining consistent high-quality service, a relaxing and friendly atmosphere, and enduring nail treatments. Patrons highlight staff expertise, particularly noting the talents of specific nail technicians like Hollie, Gillian, and others. The detail-oriented and design-led approach catered to individual preferences results in repeat business and personal recommendations. The modern nordic-style decor of the salon enhances the customer experience, making it a go-to place for nail services, as well as special events like bridal parties. The inclusion of being dog friendly and in proximity to other amenities adds to Buff’s appeal as a versatile nail studio.
Positive Feedback
Customers develop an emotional connection to Buff on East Market Street, praising it for the personalized and detailed service. Many reviews mention the relaxing atmosphere and friendly conversations, reinforcing the sense that Buff is not merely a service provider but a place to unwind and enjoy the nail care experience. The broad commendation for different nail technicians suggests that professionalism and skill are standard attributes of the staff. The durability of nail treatments, lasting 3 weeks or more, and the ability to suit a range of personal tastes from the nail art to the finishing effects like chrome or velvet also stand out in the feedback.
Concerns and Threads
The reviews provided contain very limited negative feedback, indicating a high level of customer satisfaction. However, this lack of critical commentary could also suggest that dissatisfied customers may choose not to leave public reviews, or that they are outliers in the customer experience. It also underlines the importance of maintaining the currently high standards as the customer expectations are now set very high which could prove to be a challenge in the event of any future lapse in service quality or staff changes.
Frequently asked questions about Buff
Can I bring my pet to my appointment at Buff?
Yes, Buff on East Market Street is dog friendly, allowing you to bring your pet to your appointment if needed.
Do you offer nail designs and custom nail art?
Absolutely, Buff prides itself on detail and precision of design. Their nail technicians are skilled artists who can cater to a wide range of personal preferences.
How long can I expect my manicure from Buff to last?
Many customers report their manicures lasting 3 weeks or more, highlighting the durability and quality of the nail treatments provided at Buff.
Recent customer reviews and testimonials for Buff
Leigh Elizabeth Watson
5-Star
a month ago
Buff on East Market Street is the only place i will ever get my nails done. From the relaxing, friendly atmosphere to the detail and precision of design to my nails. it all makes a perfect experience every-time. I have been going here for over a year now and get my. nails done monthly, my nails have never been healthier too! I recommend Hollie, as she makes it calm and listens to my needs and is comfortable to change things i don't like. Overall, highly recommend buff! also a big plus is it being dog friendly, thus in a hurry i can bring my dog if needed.
Samantha Sacco
5-Star
5 days ago
Absolutely obsessed with buff. I've never had a bad experience here, and Hollie has kept my nails looking constantly amazing for the past year and a half! The shellac is always long-lasting, plus chat is always friendly and welcoming.
Jennifer Morgan
5-Star
a week ago
I've been visiting Buff for years and won't go anywhere else. The modern nordic-style decor is stunning and instantly makes you feel relaxed. The girls at Buff all have great attention to detail and are true perfectionists - I never fail to leave delighted with the colour, shape and quality of my manicure. I would also highly recommend opting to hire Buff for a bridal event - I had one prior to my wedding and everyone had a great time receiving an extra special manicure along with a celebratory glass of fizz.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
we are a design-led manicure studio and lifestyle store with two locations in edinburgh. whether visiting solo or as a group (both locations are available for exclusive hire), buff. promises to elevate wellbeing with its impeccable aesthetics, innovative indulgences and matchless pampering.
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