Negative customer feedback for Best Nail Salon and Spa predominantly centers around several detrimental aspects which tarnish the company's reputation. Gripes include perceived overcharging, particularly related to additional fees for correcting mistakes made by technicians, which suggests a lack of accountability for service quality. The refusal of promotional discounts and subsequent rush jobs points to issues with customer service and satisfaction. There are recurring complaints about the longevity and quality of nail work, such as a broken nail within 48 hours post-service, and the occurrence of physical discomfort, such as itchy and irritated skin, following pedicure treatments and waxing services. Furthermore, instances of insensitive comments by staff members during services, like waxing, not only highlight a lack of professionalism but also insensitivity to customer comfort and emotional well-being. These negative experiences reveal a need for the salon to address inconsistency in service quality and to improve its client-handling protocols.