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As of Mar 14, 2024, 13019 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Atlanta Marriott Marquis's customer reviews analysis

The Atlanta Marriott Marquis generally enjoys a strong reputation, with several guests describing their experiences as exceptional. Positive receptions frequently mention the hotel's prime location in downtown Atlanta, its striking architecture, and clean, well-appointed accommodations. High praise is also given to the range of luxurious amenities, including a state-of-the-art fitness center, pools, a spa, and multiple dining options. The staff's service quality is often highlighted as a key strength, further enhancing the hotel's reputation. However, some guests have encountered significant issues, particularly regarding their customer service with the booking process, inflexibility on check-out times during emergencies, and inconsistency in room amenities during high-occupancy periods. There are also complaints about the limited dining options within the hotel during conferences. Such mixed feedback suggests an opportunity for the hotel to further improve its customer service responsiveness and amenity reliability.

Positive Feedback

Guest evaluations of the Atlanta Marriott Marquis are predominantly positive, focusing on its strategic location which allows easy access to local attractions. The impressive architectural design of the hotel's atrium, combined with its sophisticated décor, contributes to an inviting and luxurious ambiance. Room views and comfort are repeatedly mentioned as highlights, with the additional commendation for the upscale dining options available. The spectrum of amenities like the fitness center and spa are well-received. Service plays a significant role in guest satisfaction; affability and helpfulness of the staff are frequently applauded, illustrating a high level of hospitality which is a cornerstone of the hotel's positive reputation.

Concerns and Threads

Despite many excellent reviews, the Atlanta Marriott Marquis faces criticism over several customer service aspects. Difficulties in booking, particularly involving 'hotel protected' suites, suggest a disconnect between reservation channels and front desk operations, causing frustration for guests. There is also mention of an inflexible check-out policy under extenuating circumstances, which highlights a potential lack of empathy from certain staff members. During peak times, room preparation appears to struggle with the consistency of amenities, leading to inconveniences for guests. While the feedback on food and drink options is generally positive, the limited access to coffee during a conference hints at inadequate catering for high-capacity events. These negative aspects indicate areas where the hotel can improve its service delivery to match the high expectations set by their overall standards.

Frequently asked questions about Atlanta Marriott Marquis

What amenities are available at the Atlanta Marriott Marquis?

The Atlanta Marriott Marquis offers a variety of amenities including a fitness center, indoor and outdoor pools, a spa, multiple dining options, and a Starbucks. The hotel also features a modern architectural design with clean and well-equipped rooms.

How is the restaurant and dining experience at the hotel?

The hotel offers multiple on-site dining options ranging from casual to upscale dining experiences. Guests have appreciated the quality of food and service, although some have found the prices to be on the higher side. One specific venue, High Velocity, faced mixed reviews on its cocktails.

Are there any issues with customer service at Atlanta Marriott Marquis?

While many guests report excellent customer service experiences, some have faced challenges with booking, lack of response to service requests, and rigid check-out policies under special circumstances. These instances suggest room for service improvement to ensure a consistently positive experience for all guests.

Recent customer reviews and testimonials for Atlanta Marriott Marquis

Hakan Akel

5-Star

a week ago

Atlanta Marriott Marquis: A Luxurious Stay in the Heart of Atlanta I recently had the pleasure of staying at the Atlanta Marriott Marquis, and it exceeded my expectations in every way. Here's why: Location: Situated in the heart of downtown Atlanta, the Marriott Marquis offers convenient access to top attractions, restaurants, and entertainment venues. Whether you're in town for business or leisure, you'll appreciate the hotel's central location. Ambiance and Facilities: From the moment you step into the grand lobby, you're greeted with elegance and sophistication. The hotel's modern design and upscale amenities create a luxurious atmosphere that's both welcoming and impressive. The atrium, with its stunning architecture and iconic glass elevators, is a sight to behold. Accommodations: The rooms at the Atlanta Marriott Marquis are spacious, well-appointed, and meticulously clean. The plush bedding, modern furnishings, and panoramic views of the city skyline make for a comfortable and memorable stay. Additionally, the hotel offers a range of room options to suit every traveler's needs. Dining Options: With multiple on-site dining options, including a signature restaurant, casual cafe, and stylish bar, the Marriott Marquis has something to satisfy every palate. The food is delicious, the service is excellent, and the atmosphere is perfect for both business meetings and leisurely meals. Amenities: The hotel boasts an array of amenities, including a state-of-the-art fitness center, indoor and outdoor pools, and a full-service spa. Whether you want to stay active or unwind and relax, the Marriott Marquis has you covered. Service: Last but certainly not least, the service at the Atlanta Marriott Marquis is top-notch. From the friendly front desk staff to the attentive housekeeping team, every member of the hotel's staff goes above and beyond to ensure a pleasant and memorable stay. Conclusion: Overall, my experience at the Atlanta Marriott Marquis was exceptional. Whether you're traveling for business or leisure, I highly recommend this hotel for its convenient location, luxurious accommodations, and outstanding service.

Hilary Habel

5-Star

3 weeks ago

The hotel itself is beautiful. My family stayed there 2 years ago. Beautiful pool, close proximity to many places. We tried to book a suite for this upcoming April and it has been a NIGHTMARE. I have spent many hours calling every number the next person gives me and NOTHING. Central reservations says there are multiple suites available but they are “hotel protected” and the front desk needs to book them. Call the front desk to be transferred back to central reservations. Call back the front desk for them to say they do not book reservations. I ask “who can I talk to then?” They have no clue so they tell me they will transfer me to the manager but he or she is in a meeting so I left a voicemail and sent an email and shocking, no one responded. I then called again and was given another number but that gentleman although very nice said he only books large groups and works remote and gave me another number to call that “for sure would help me that day”. Called multiple times and left a voicemail and again, NO RESPONSE. Absolutely horrible customer service. You would think they would be happy to be renting one of their expensive suites but I guess they do not care. Extremely disappointed as we always stay at Marriott properties but may have to change that in the future.

Indya M.

5-Star

2 days ago

Booked a room here because my son wanted to go swimming and they were one of the few hotels listed with a heated indoor pool for Georgia’s crazy winter weather. I’m not sure about the other reviews saying the hotel is showing its age and the horrible check in process because I didn’t experience any of that! I booked a King room with city line view and ended up getting a free upgrade. My early check in was granted and upon entering the room was spotless and the view was spectacular. I ended up getting Valet parking which is $60 a day. Again, not sure why people complained about the valet process as it was errorless for me. Both valet gentlemen that assisted me were super polite and even unloaded and loaded our stuff. My only con is the app was not working for me to order room service so I had to call down to in room dining. I did have to call 4-5 times (on a Saturday night so I expected it to be busy) but I eventually got through and once through my order only took about 25 mins to get to my room. From check in to check out all of the employees were super helpful, courteous, and most importantly pleasant. When your hauling around a 5 year old, things can get pretty hectic so I especially appreciate the employees that stopped to answer my questions even when they seemed busy 🧡. Would definitely stay again and recommend to any family looking for a local getaway! Rooms: Room was spotless and included extra toiletries as requested on the app. Nearby activities: 6 mins away from Georgia Aquarium

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Featured review

Atlanta Marriott Marquis's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Atlanta Marriott Marquis

What amenities are available at the Atlanta Marriott Marquis?

How is the restaurant and dining experience at the hotel?

Are there any issues with customer service at Atlanta Marriott Marquis?

Recent customer reviews and testimonials for Atlanta Marriott Marquis

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Overall Rating

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