Analyzing the reviews for ALIBI Nail + Beauty Bar reveals a mixture of experiences that impact the overall company reputation. Instances of exemplary customer service are noted, such as accommodating large groups for special events and providing a welcoming atmosphere with additional amenities like complimentary champagne and decorations. Technicians have been praised for their professionalism and skill, contributing to a positive reputation. However, there are also recurring issues related to the quality and durability of the nail services, with reports of chipping and damage shortly after application. Instances of poor communication and mishandling during treatments, such as aggressive pedicure techniques and incorrect billing, have been cited, suggesting inconsistency in service delivery. These negative experiences highlight the need for improved service standardization and technician training. In summary, while ALIBI Nail + Beauty Bar demonstrates strengths in customer service and atmosphere, it must address concerns related to service quality and treatment consistency to enhance its reputation.