The overall company reputation of While You Wait Repairs London appears to be overwhelmingly positive based on recent customer reviews. These testimonials frequently highlight the swift and efficient service provided, with numerous customers noting that their phone screens were repaired in less than an hour, often while they comfortably waited in the shop. The recurring commendation of the owner's friendliness and the comfortable waiting area with sofas indicates a strong focus on creating a pleasant customer experience. Moreover, the fact that the shop uses genuine manufacturers’ parts and offers competitive pricing, including free add-ons like screen protectors, positions the company as both trustworthy and customer-oriented. Customer re-engagements are mentioned, suggesting that the positive experiences are leading to repeat business and recommendations, reinforcing the shop's solid reputation in the market.
The customer feedback for While You Wait Repairs London underscores several key positive aspects of the business. Firstly, the efficiency of service is a standout attribute, with numerous accounts of quick repairs, some completed in as little as 20 to 30 minutes. This aligns with customers' appreciation for the convenience of booking appointments and receiving prompt communication. Secondly, approachability and humor of the staff, particularly the owner, are noted, contributing to a warm and comfortable atmosphere. Additionally, the competitive pricing strategy, underscored by instances where the shop’s quotes were significantly lower than competitors, is a recurring highlight, emphasizing the company’s commitment to providing value. The free ancillary services, such as complimentary screen protectors, further accentuate the positive customer experiences and the company's focus on going 'above and beyond'.
Scrutinizing the feedback reveals a very limited display of negative experiences with While You Wait Repairs London. The only explicit concern mentioned pertains to the difficulty in finding parking near the shop, especially during peak times, but this is acknowledged as an issue beyond the business's control and is not a reflection of the service received. Some customers may perceive this as a minor inconvenience that necessitates planning ahead for appointments. There are no recurrent negative trends in the reviews provided, which suggests that any negative experiences are either infrequent, isolated incidents or not voiced in the reviewed testimonials.
While You Wait Repairs London is known for its efficiency, with many customers reporting repair times of less than an hour. The exact time may vary depending on the specific issue and the current queue, but the team is committed to swift service.
According to customer reviews, the shop uses genuine manufacturers’ parts for repairs. The company's commitment to customer satisfaction is evident, which implies that they likely offer some form of guarantee on the parts used; however, it would be best to inquire directly with the shop for specifics.
Booking an appointment is recommended and can be done conveniently on their website. Confirmations are sent immediately, with further communication, such as through WhatsApp, to reconfirm the appointments, ensuring clarity and readiness for service.
We are While You Wait Repairs. We are an 18-year-old company. We repair Apple iPhone LCD screens and back glass within 20 minutes, tablets, and any other mobile communication device. We are located in the 91 Golders Green north-west part of London. We are located very near the M2 junction and also in the vicinity of Brent Cross Shopping Centre.At While You Wait Repairs, we repair your devices on a while-you-wait basis or on a same-day return basis. We are a well-organized and huge mobile phone repair Centre. We are equipped with the best tools and machinery required to repair and fix mobile phones. We also keep a huge stock of inventory and are capable of handling almost 250 repairs on a given day.
