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West Shore Home Reviews Summary

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8439 Palmetto Commerce Pkwy Suite 101, Ladson, SC 29456, United States

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about West Shore Home?

As of Aug 30, 2024, 884 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of West Shore Home's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

communication exceeded anything I have experienced

excellent job installing my bathroom piece

transformation is amazing

easiest home improvement work I've ever had

very pleased. It is beautiful

Great clean up afterwards

exceptional craftsmanship

extremely professional throughout the whole process

in love with our new showers and tub

They are rip off

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
August 30, 2024
Last updated
August 30, 2024

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West Shore Home's customer reviews analysis

The reviews for West Shore Home reveal a generally positive reputation, with a majority of customers reflecting satisfaction with their bathroom and window installation services. Recurrent commendations highlight the professionalism, politeness, and efficiency of the installation teams. Communication and customer service are consistently praised, with sales representatives such as Bobby and Tyler receiving specific commendations for their roles in facilitating the service. Reports of a speedy and smooth process, coupled with the care taken to preserve the home environment during installations, contribute to the customers' impression of receiving 'white glove service'. Despite these positive aspects, a critical theme emerges centering on pricing issues, with a single but notable complaint about the company's cost estimates being significantly higher than competitors, which may indicate a potential concern about value for money for some customers.

Positive Feedback

Key positive feedback from customers of West Shore Home includes exceptional communication from sales representatives and installers, signifying the company's commitment to client relations and project clarity. Installers like Ben, Paul, Tools, Cole, Steven, and Dom are frequently mentioned for their friendliness, professionalism, and courtesy. Customer experiences of rapid and efficient installations, like window replacements and bathroom remodels, are common narratives, showcasing the company’s capacity to perform home upgrades with minimal disruption. The detailed praise for the installers' respect for customer homes by ensuring cleanliness and lack of damage underlines a high level of care in providing service. Positive experiences with installation speed and end-results such as 'amazing' transformations in one-day installations further enhance the company's positive reputation.

Concerns and Threads

The overwhelmingly positive customer experience has a blemish due to concerns over pricing strategies of West Shore Home. One particularly striking review denounces the company as a 'rip off', accusing them of inflating costs and heavily overcharging for services like shower installation. The accuser provides a comparative example, where a complete bathroom renovation from another service allegedly cost significantly less than West Shore Home's quote for just a shower installation. This complaint hints at a potential mismatch between perceived value and price, which could deter prospective customers who are price-sensitive or those who are diligent about cost comparisons in the market.

Frequently asked questions about West Shore Home

What installation services does West Shore Home specialize in?

West Shore Home specializes in bathroom renovations, including tub to shower transformations, as well as window installation services.

Are the installation services for West Shore Home completed in a timely manner?

Customer reviews frequently mention the efficiency of services, with some bathroom installations being completed within one day, suggesting that West Shore Home prioritizes a quick and efficient installation process.

How does West Shore Home handle customer service and communication?

West Shore Home has received positive feedback for its customer service and communication, with sales representatives and installers being noted for their clear communication, professional demeanor, and courtesy.

Recent customer reviews and testimonials for West Shore Home

West Shore Home
Elizabeth Carnucci
5-Star
2 weeks ago
5 stars for sure! I had a great experience with West Shore home redoing an upstairs bathroom. Start to finish, the communication exceeded anything I have experienced among any other contractors I have had bidding on other work needed around my home. Bobby in sales set the tone, he was (is) friendly, courteous and respectful. The 2 installers, Ben and Paul were also just as friendly and respectful, they stayed in communication throughout the 2 day project. I would certainly ask for all 3 of them anytime. Thanks so much for making this soo easy! (Picture does not do the remodel/uplift justice)
West Shore Home
Annette Glover
5-Star
2 months ago
Tools and Cole did an excellent job installing my bathroom piece. They were professional and courteous at every turn. They explained everything they were going to do and weighed in on my opinions when they needed. They were careful not to damage my house as the transport debris out of the house and you he bathroom piece in the house. My new bathroom piece looks great!!! Before and after pictures below.
West Shore Home
Renee Clement
5-Star
3 months ago
Steven and Dom remodeled our guest bathroom in the townhouse we purchased in February 2024. The transformation is amazing! They replaced the floor, toilet, vanity, tore out the fiberglass tub and replaced it with a walk in shower. Steven and Dom were incredibly professional, polite, and reliable. They explained the process and asked us where to install items within the shower (shelves, grab bars). Already thinking of redoing our master bathroom! Highly recommend this company.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of West Shore Home's customers had a positive experience.

Positive
90%
Neutral
10%
Negative
0%
More details
West Shore Home

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.8
/5
884
reviews
Excellent
Good
Average
Fair
Poor
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About West Shore Home

Uncategorized
West Shore Home is a bathroom remodeler in Charleston, South Carolina that specializes in high-quality bath, shower, window, and door installation in just one day. With over 15 years of experience in the bathroom remodeling space, our experts understand the needs of Charleston homeowners. Attractive shower surrounds, accessibility features, beautiful doors, easy-to-open windows, and flexible financing are just a few reasons to renovate with us. West Shore Home is proud to bring happiness to the homes of all our customers.
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