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Starbucks Reviews Summary

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Uncategorized | US

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864 Folly Rd, Charleston, SC 29412, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Starbucks?

As of Sep 01, 2024, 516 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Starbucks's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
September 1, 2024
Last updated
September 1, 2024

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Starbucks's customer reviews analysis

Evaluating the overall reputation of Starbucks through recent customer reviews reveals a mixture of positive experiences particularly with staff interactions and negative impressions related to logistical issues. Customers frequently praise the quality of customer service, noting that employees exhibit attentiveness, friendliness, and a willingness to assist with order errors or special occasions, such as providing 'pup cups' for a dog's birthday. The return of favorite seasonal items like the Cinnamon Dolce Latte contributes to a positive brand sentiment. However, there are several mentions of operational drawbacks like poorly designed drive-thrus leading to traffic obstructions and difficulties with parking, indicating potential inefficiencies in store layout and management. Additionally, comments on inconsistent product quality, such as varying coffee taste and unsatisfactory food items, highlight concerns affecting the customer experience.

Positive Feedback

Positive customer feedback for Starbucks centers around the commendable customer service, with staff members described as 'extra nice,' 'old school Starbucks style,' and 'extremely nice and friendly.' These attributes foster a welcoming atmosphere within the stores, alongside mentions of great interior seating spaces. The company's ability to accommodate mistakes in orders and its responsiveness to customer needs on special occasions demonstrates a level of customer care that maintains loyalty. Moreover, the timely and accurate completion of orders, along with the introduction of new drinks like the hot Apple oatmeal macchiato, suggests that Starbucks continues to innovate and prioritize customer satisfaction.

Concerns and Threads

Turning to customer critiques, Starbucks faces notable operational challenges that dampen the overall experience. The prevalence of complaints regarding the drive-thru logistics, such as the issues with parking and traffic management, underscores the necessity for store design improvements, and possibly management training by learning from efficient competitors. Product consistency is another area of concern, with some customers experiencing 'hit or miss' coffee quality and receiving food items that do not meet standards—such as a breakfast sandwich described as a 'brick.' These negative aspects are detrimental, as they directly impact the likelihood of repeat business and cast a shadow on the brand's reputation for quality and convenience.

Frequently asked questions about Starbucks

How does Starbucks ensure the quality of its products?

Starbucks has quality assurance processes in place, including sourcing quality ingredients and training baristas thoroughly. However, some customers have noted inconsistencies, indicating that experiences may vary by location.

What should I do if there's a problem with my drive-thru order?

If an order placed through the drive-thru is incorrect or unsatisfactory, customers can reach out to Starbucks customer service or return to the store for assistance. It's important to check your order before leaving the premises if possible.

Can I expect parking and drive-thru efficiency at all Starbucks locations?

Parking and drive-thru efficiency can differ widely by location. Reviews indicate that some Starbucks locations experience operational issues leading to traffic and parking challenges, suggesting that customers might need to plan for extra time or seek alternative Starbucks branches with better logistics.

Recent customer reviews and testimonials for Starbucks

Starbucks
Jordan Yoshimine
5-Star
2 years ago
Staying in Folly Beach and this is the closest Starbucks. It was a Sunday morning and the drive-thru was insane. We went inside to order. Great seating spaces. Staff was old school Starbucks style---great, great customer service. Oh....and Cinnamon Dolce Latte is BACK!!!!!!!!!
Starbucks
Loki Shaw
5-Star
5 months ago
Drive through service was great. Made my coffee perfectly
Starbucks
Heather
5-Star
a year ago
Staff was extra nice and gave us pup cups to celebrate my dog's birthday. They loved them. The drinks and food were excellent but the place was a mess and the outside tables were really gross. I had to ask for a wet rag to clean them off and they gave it to me to do. They were busy so I didn't mind but most wouldn't be so humble. Parking: Their drive-thru causes major issues with traffic and parking for dine-in customers. Small parking lot. I saw someone park at the lot across the street to avoid the hassle.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Starbucks's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%
More details
Starbucks

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
516
reviews
Excellent
Good
Average
Fair
Poor
More details

About Starbucks

Uncategorized
Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability.
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