The reviews about Air Europa República Dominicana reveal a tarnished reputation primarily due to poor customer service experiences. Recurrent themes across the feedback suggest a profound dissatisfaction concerning interactions with staff members, who are perceived as unhelpful, uneducated, and disinterested in resolving customer issues. The negative impressions extend to the airlines' customer service both in-person and over the phone, with agents described as entitled and ill-equipped to assist with basic inquiries such as quoting ticket prices. Pricing inconsistencies are noted, with customers encountering higher quotes from agents compared to what is available online. Nonetheless, some reviews mention positive attributes such as good service and food on flights, punctuality of arrivals and departures, and the kindness of some staff members. Issues like heavy traffic during rush hour and fees levied on additional services like bottled water denote a broader scope of operational challenges beyond customer service.