This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Vis À Vis Salon & Day Spa?
As of Jul 05, 2024, 313 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Vis À Vis Salon & Day Spa's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
accommodating and professional
very skilled in his technique
highly recommend
friendly service and music is beautiful
service, the massage and the ambience
over-delivered on all of my expectations
BEST facial I’ve ever gotten
ZERO privacy zero space
tub was in fact broken
FLOAT TANK IS BROKEN
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Created by
Trustguide
Published on
July 5, 2024
Last updated
July 5, 2024
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As of Jul 05, 2024, 313 customers have reviewed this business and rated it 4.5 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Vis À Vis Salon & Day Spa's customer reviews analysis
Vis à Vis Day Spa & Med Spa's reputation appears to be dichotomous according to the customer reviews. While a majority of clients praise the spa for its professional service, skilled therapists, and pleasant ambiance, there is a notable thread of dissatisfaction concerning specific services such as the broken float tank and the suboptimal privacy conditions during facials. Therapists like Mike and Cobi receive commendation for their massage expertise, which indicates that individual professionals at the spa are highly valued for their skills and their ability to enhance customer experience. However, concerns regarding the maintenance and disclosure of non-operational equipment, such as the float tank, alongside the issue of privacy, paint a picture of operational inconsistencies that affect overall customer satisfaction.
Positive Feedback
Several clients of Vis à Vis Day Spa & Med Spa have reported very positive experiences, highlighting the professionalism, accommodating nature of the staff, and the effectiveness of the treatments offered. Customers have noted that therapists, specifically Mike and Cobi, exhibit a high level of skill and attention to detail, personalizing massage treatments to address specific pain points and conditions. The friendly service, relaxing music, and overall ambiance of the spa contribute to repeat visits and recommendations. Additionally, customers appreciate the reasonable pricing and the spa's ability to facilitate group bookings efficiently. The quality of massages and facials, as mentioned by the customers, seems to be the cornerstone of the spa's positive reputation.
Concerns and Threads
While there are numerous positive reviews, Vis à Vis Day Spa & Med Spa also faces criticism, particularly regarding the float tank, which has reportedly been broken for an extended period without proper communication to clients. The lack of full sensory deprivation due to the malfunctioning equipment has led to disappointment for customers seeking the unique float tank experience. Additionally, issues with privacy during facials, uncomfortable waiting conditions, and inadequate facility maintenance like clogged shower heads have been reported. Customers have expressed concern about the lack of transparency and attention to detail, which has resulted in some patrons feeling they did not receive the full value of the services for which they paid.
Frequently asked questions about Vis À Vis Salon & Day Spa
Do I need to book my appointment in advance at Vis à Vis Day Spa & Med Spa?
Booking in advance is recommended to ensure availability, especially if you require a specific therapist or a group booking.
What should I do if I have special medical needs or allergies?
Inform the spa staff of any medical needs or allergies prior to your treatment for a tailored and safe spa experience.
Does Vis à Vis Day Spa & Med Spa offer any discounts or packaged deals?
Customers have mentioned receiving discounts. It's best to contact the spa directly or check their website for the most current deals and promotions.
Recent customer reviews and testimonials for Vis À Vis Salon & Day Spa
reem sidani
5-Star
3 months ago
They were so accommodating and professional! We were planning a very soon bridal spa day and couldn’t find a spa that would accommodate us three together. Vis a vis went above and beyond to accommodate us. The bride was so happy! From the massages to the facials, everything was great! Definitely recommend this place for anyone looking for massages and facials. It’s reasonably priced and everyone is so professional and so kind! Thank you again!
Tamany at The Simple Touches
5-Star
a month ago
I saw Mike today for the first time for a clinical massage. I have a lot of problems with my back and many massage therapists cannot give an effective massage for my specific conditions. He listened carefully, asked lots of questions and was very skilled in his technique in approaching my body and issues. I am excited to continue working with him.
Amy Sommer
5-Star
2 months ago
NO FACIALS!! Great massage by Cobi tho. Facials = Zero privacy zero space. 3 of us - not together not friends just seated like an airplane. Discussing allergies and medical needs for all to hear. And literally right in the waiting room. Zero percent relaxing. This is not a spa it is a storefront. Was then asked to stand in lobby between services - too little seating so I just hovered by the door in the way. That’s not what a “spa” is for.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
We’re an upscale oasis located in Uptown Dallas and your all-in-one destination for all beauty, skin care, and relaxation needs . Our team of highly skilled therapists, passionate estheticians, and experienced physicians offers a wide range of services for all of your beauty, skin care, and relaxation needs. Our spa features professional massages, facials, body wraps, cosmetic injections, float therapy, cupping therapy, laser treatments, cellulite treatments, and body shaping. We use cutting-edge technology and are highly trained to make each visit both enjoyable and effective.
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