Rumor Has It Massage, Nail, Day & Med Spa appears to offer a mix of satisfactory and unsatisfactory experiences to customers based on the provided reviews. A recurring theme is the appreciation for the technical skills of specific staff members, particularly in manicures, pedicures, and massage services. Customers have highlighted Ronald's massage expertise and the nail technicians' ability to produce desired results, including specialty nail art for children. Clientele also express satisfaction with the spa's comprehensive service offerings and affordability. However, the experiences are tainted by incidents concerning hygiene, customer service, and administrative issues. Complaints about unclean conditions, such as mold on air vents and ceilings, and unsanitary practices during services, notably damage the spa's reputation. Additionally, communication problems are reflected in reviews citing lack of response to customer queries, and concerns are raised about billing practices and the ambiance, with one referring to the establishment as 'the beer joint of salons.' These factors contribute to a polarized perception of the establishment, indicating inconsistency in service quality and customer care.