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As of Jul 05, 2024, 626 customers have reviewed this business and rated it 4.2 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Milk + Honey Spa's customer reviews analysis

The overall company reputation of milk + honey | River Oaks is robust, predicated on exceptional experiences detailed by customers. Positive feedback repeatedly praises the facility’s attentive staff, knowledgeable therapists, and luxurious ambiance. Key elements that enhance the company's repute include the quality of treatments such; hydrafacial, dermaplaning, and massages. Several reviewers have attested to returning for repeated services, indicating a loyal customer base developed through superior care, even celebrating special occasions at the spa. Additionally, notable acts of good service, such as accommodating cancellations due to illness without charge, contribute positively to the brand image. The company, however, does face criticism concerning operational hiccups such as miscommunication on appointment details and a perceived overt emphasis on upselling products rather than service quality. These criticisms, albeit relatively fewer, nevertheless underscore areas for improvement for ensuring consistently high-end customer service.

Positive Feedback

Customers repeatedly commend the personalized attention, the expertise of the estheticians, and the ability to deliver relaxing and satisfying spa experiences. Staff members like Jen, Celeste, and Oscar are specifically lauded for their exceptional skills and customer care, contributing to a pool of repeat customers who express avid satisfaction. The provision of refreshments, a clean and sophisticated environment, and efficient customer acknowledgment further solidify the spa’s positive attributes. Moreover, sensitive and accommodating management gestures, such as waiving fees due to unforeseen customer illnesses, illustrate a dedication to client satisfaction that aligns with the spa's reputed hospitality. Regular returnees and referrals from longstanding clients signify that the core service provision and customer care measure up and often exceed expectations.

Concerns and Threads

Despite many positive reviews, milk + honey | River Oaks has shortcomings, particularly in regards to administrative and service-related issues. Customers complained about experiences like being mischarged, sharing a sense of enticement over genuine care, and inadequate attention to service details. Challenges included miscommunications leading to disrupted appointments, unfulfilled requests for service adjustments, and perceived excessive upcharges for treatment add-ons. The most pointed criticism stems from instances where customers felt their feedback was dismissed or inadequately addressed, such as being offered superficial remedies for unsatisfactory services. The atmosphere, occasionally disturbed by non-relaxing elements like unexpected noise, together with the reception of some customers by broadly insensitive staff, compel a subset of clientele to vow not to return, indicating room for substantial enhancement in customer relations and experience management.

Frequently asked questions about Milk + Honey Spa

What should I expect in terms of customer service when visiting milk + honey | River Oaks?

Customers can generally expect attentive and personalized service, with a friendly and knowledgeable staff. The company has a strong reputation for taking good care of clients and providing luxurious treatments, although there have been occasional instances of service-related issues that have impacted the customer experience.

Can I reschedule or cancel treatments due to emergency situations without incurring extra costs?

According to customer reviews, milk + honey | River Oaks has shown flexibility in accommodating cancellations due to emergencies, allowing customers to cancel without additional cost in some cases. It is recommended to discuss such situations with the management for specific resolutions.

Are there any concerns related to billing or additional fees I should be aware of?

Some customers have had issues with billing errors and unexpected charges for service add-ons. It is advised to check your bill carefully and clarify any potential charges for additional services or products before your appointment to ensure transparency.

Recent customer reviews and testimonials for Milk + Honey Spa

Ava Adams

5-Star

3 months ago

Let me tell yall this place is PHENOMENAL! from the moment I got there everyone took such good care of me. The two receptionists were so kind, one brought me tea and was very good at explaining every step to me since it was my first time. Jen is the BEST! She did my hydrafacial and dermaplanning. She is so knowledgeable on skin care and extremely personable. I’m so grateful I found this business and will be going back because they really are worth it. You will leave feeling so good:)

drdevlin88

5-Star

2 months ago

First of all, it’s difficult to write a review about a massage without it sounding a bit off. Over the past 50 years, I have gotten a lot of massages. Whether around town, while traveling for work, and on vacation. I have been to Milk & Honey before for massages. I can honestly say that I recently received the most incredible massage I have ever had. Celeste was amazing. Every movement was intentional and every transition from muscle group to muscle group was seamless. Seventy-five minutes was not enough. You can tell that she really cares about her clients comfort. For a man with very good muscle tone, I’m a wimp and fragile. I cringe at the sound of deep tissue. Celeste combined the signature massage with a bit of light deep tissue. I was so relaxed I didn’t want to get off the table. Thank you for an amazing afternoon of relaxation. I’ll be scheduling again very soon. Cheers Celeste!

Doug Smith

5-Star

a month ago

We love getting massages and facials here to celebrate special occasions. My spouse fell ill during our last visit, and the manager allowed us to cancel our remaining treatments at no cost. This was very gracious and was indicative of just how professional this establishment is. We look forward to returning in the near future.

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Milk + Honey Spa Reviews Summary

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Featured review

Milk + Honey Spa's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Milk + Honey Spa

What should I expect in terms of customer service when visiting milk + honey | River Oaks?

Can I reschedule or cancel treatments due to emergency situations without incurring extra costs?

Are there any concerns related to billing or additional fees I should be aware of?

Recent customer reviews and testimonials for Milk + Honey Spa

Satisfaction Score

Overall Rating

About Milk + Honey Spa