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Burke Williams

Burke Williams Reviews Summary

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Spas | San Francisco, CA

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San Francisco Centre, 845 Market St Suite 510, San Francisco, CA 94103, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Burke Williams?

As of Jul 05, 2024, 242 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Burke Williams's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

professional and friendly

absolute game-changer

most wonderful experience

excellent customer service

exceeds my expectations

silence and serenity

top 3 of the best massages

Blissful and serene

best spa experience

total rip-off

very mediocre

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 5, 2024
Last updated
July 5, 2024

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Burke Williams's customer reviews analysis

Burke Williams exhibits a mixed reputation based on the latest customer reviews. The company is often praised for its professionalism, cleanliness, and the variety of services offered. Key staff members are frequently mentioned by name for their exceptional services, highlighting a personalized touch in customer care. Facilities are deemed exceptional by some customers, with special note of the amenities provided. Conversely, there is notable dissatisfaction concerning pricing, with some clients feeling the services provided do not justify the high costs. The sales tactics deployed by staff, particularly regarding upselling and tips, are sources of discontent, tarnishing the otherwise positive impression. The spa's location, being within a mall, garners mixed reactions; some find it convenient, while others feel it diminishes the spa atmosphere.

Positive Feedback

Many customers are expressing high satisfaction with the professionalism and friendliness of the staff at Burke Williams. Therapists like Beth, Jessica, and Brianna receive specific commendation for their exemplary services, ranging from hot stone massages to deep tissue work with enhancements like CBD. The addition of complimentary services, such as aromatherapy on special occasions, and personalized care for skin recommendations and detailed explanations, illustrates the spa's commitment to providing a tailored and luxurious experience. Moreover, the cleanliness of the facility and the plethora of amenities such as pools, saunas, and toiletries are viewed positively, enhancing the overall customer experience. The spa’s atmosphere, described as tranquil and soothing, alongside its comprehensive range of products, contributes to repeat visits and strong customer endorsements.

Concerns and Threads

The primary criticisms of Burke Williams stem from perceptions of overpricing and aggressive sales tactics. Customers are voicing their dissatisfaction with what they perceive to be basic services that do not correspond with the spa's high-end pricing structure. Facials, in particular, are highlighted as being overly simplistic for their price point. Several reviewers report negative experiences with staff attempting to upsell both treatments and products, which can come off as pushy, detracting from the relaxation typically sought at a spa. Additionally, the custom of soliciting tips overtly at checkout has caused discomfort for some clients, deviating from subtler norms. Location also presents a dichotomy in the feedback; while the spa's presence inside a mall offers convenience, it also, for some customers, undermines the exclusive aura expected of a high-end spa retreat.

Frequently asked questions about Burke Williams

Are the massage therapists at Burke Williams experienced and skilled?

Yes, customer feedback frequently mentions massage therapists by name, indicating a high level of skill and experience. Therapists are commended for their knowledge, attention to detail, and ability to provide tailored services.

Can I expect a luxurious and private spa experience at Burke Williams?

The spa offers a tranquil and soothing setting with separate amenities for men and women. Customers have praised the serene atmosphere and comprehensive amenities, though some feel that its location within a mall impacts the exclusivity of the experience.

Be prepared for potential upselling of services and products during your visit. Several customers have noted that this can be a part of the experience, although it has been a point of dissatisfaction for some.

Recent customer reviews and testimonials for Burke Williams

Burke Williams
C. S.
5-Star
2 months ago
All staff are professional and friendly. Beth does a great job with the hot stones and pure relaxation experience. Staff ensured there were plenty of clean towels, products, hydration areas. The front desk did a nice job at check in and as well as at check out, introducing me to aesthetician Melina, who did a thorough job matching an Eminence product. I felt safe in this City venue, going up to the fifth floor, which was quiet and beautiful.
Burke Williams
Satarupa Chakraborty
5-Star
a week ago
Total rip-off!! Extremely basic service for high price. I have been to several spas in different countries, never saw a $286 facial to be so basic. I particularly hated the way they would try to oversell- the moment I entered the massage room, she tried to sell some add-on, when I declined, she said, ok so you'll go for the basic only. Basic? Seriously? For $286? Anyway, a very mediocre facial followed and i dont think the therapist knew much about facial massages. Much smaller spa and much lesser cost have given me way better experiences than whatever that was. And at the checkout, the woman tried to sell products (which in some standard could be fine, although it wasn't fine for me). But when she asked me "would you like to add some tip" when she was preparing the bill. I was shocked. First of all, I overall don't like America's way of "demanding" tip. Secondly, if you are practicing such shamelessness, at least be polite and discreet. I mean, customers should have the power of signing off tip or no tip on the payment screen without him/her having to say no. In totality Burke Williams was a total rip-off, never visiting again or recommending.
Burke Williams
Jordan E.
5-Star
5 months ago
I recently had the pleasure of experiencing an incredibly rejuvenating deep tissue massage with Jessica at Burke Williams spa, and I must say, it was an absolute game-changer! Jessica’s expertise and attention to detail were evident from the moment the massage began. She took her time to understand my needs and preferences, ensuring that every stroke and pressure point was tailored to perfection. What truly impressed me was Jessica’s ability to apply just the right amount of pressure throughout the entire session, making the massage not only effective but also incredibly comfortable. There was no need for any adjustments; it was like she had an intuitive understanding of my body’s needs. As if the massage itself wasn’t enough, Burke Williams went above and beyond by offering a complimentary aromatherapy service for my birthday. The added touch of relaxation enhanced the entire experience and left me feeling truly pampered. Needless to say, I will absolutely be returning for more services at Burke Williams, and I’m seriously considering joining their membership program to make these rejuvenating experiences a regular part of my self-care routine. If you’re looking for a top-notch massage experience, do yourself a favor and book a session with Jessica—you won’t regret it!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 80% of Burke Williams's customers had a positive experience.

Positive
80%
Neutral
10%
Negative
10%
More details
Burke Williams

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
242
reviews
Excellent
Good
Average
Fair
Poor
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