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Uncle Sam Lanes Reviews Summary

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Uncategorized | New York, NY

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600 Fulton St, Troy, NY 12180, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Uncle Sam Lanes?

As of Aug 30, 2024, 493 customers have reviewed this business and rated it 4.2 Star out of 5. Trustguide conducted an in-depth analysis of Uncle Sam Lanes's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Staff at front desk was very nice and accommodating

Naomi and the other person guided us very clearly

Always enjoy myself there

I saw them harass a homeless guy

could use a major updating and cleaning

Some updates/TLC needed

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
August 30, 2024
Last updated
August 30, 2024

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Uncle Sam Lanes's customer reviews analysis

A comprehensive analysis of customer feedback for Uncle Sam Lanes suggests a robust reputation, primarily built on the back of commendable customer service and an enjoyable experience. Customers have repeatedly highlighted the friendly and accommodating nature of the staff, which seems to significantly enhance the overall enjoyment of their visits. Moreover, instances of personalized attention, like accommodating families with young children, song requests, and ensuring properly fitted bowling shoes, contribute to a welcoming atmosphere. The venue's accessibility, including reasonable pricing and adequate facilities, adds to the positive sentiment. Conversely, there are indications of an infrastructure that could benefit from updates and maintenance, hinting at areas that might detract from the optimal customer experience.

Positive Feedback

Key positive observations from customer feedback center around the exceptional customer service provided by the staff at Uncle Sam Lanes. The personnel, including front desk attendants and bartenders, frequently receive praise for their friendliness, helpfulness, and attentiveness to customer needs. This customer-first attitude is evident in actions such as accommodating special requests, being considerate towards children, and supporting themed meet-ups, like those of the furry fandom, signifying an inclusive environment. Additionally, an attached bar area offering a good ambiance and social experience, along with reasonably priced services, contribute to the affirmative customer experiences noted in these reviews.

Concerns and Threads

Despite overall positive feedback, customers have also expressed concerns regarding the physical state of Uncle Sam Lanes. The venue has been described as having an 'old school' atmosphere that, while charming to some, seems to concurrently need significant updates and thorough cleaning. Customers have pointed out specific areas requiring attention, such as the bowling lanes, front steps, and exterior trim on the roof, as well as general aesthetics inside and outside the building. An isolated incident of a homeless individual being mistreated, purportedly by employees, represents a stain on the establishment's reputation, potentially reflecting issues with how certain situations are handled by personnel.

Frequently asked questions about Uncle Sam Lanes

Is Uncle Sam Lanes suitable for families with children?

Yes, Uncle Sam Lanes is noted to be family-friendly, with staff readily accommodating families and ensuring children have the right sized shoes and access to bowling lanes with bumpers.

Does the bowling alley cater to special requests or themed events?

The venue is reported to be welcoming to special requests and themed meet-ups, such as those from the furry fandom, indicating openness to a variety of customer needs and events.

What are some areas Uncle Sam Lanes might need to improve upon?

Customers have pointed out the need for updates and cleaning throughout the facility, and maintenance work, including the physical appearance both inside and outside, to enhance the overall atmosphere.

Recent customer reviews and testimonials for Uncle Sam Lanes

Uncle Sam Lanes
Talia Pallozzi
5-Star
5 months ago
Went with my mother in law and two young children. Staff at front desk was very nice and accommodating, making sure we got to a lane with bumpers despite the place being very busy. They took their time with us to make sure the kids had the right sized shoes and switched them out happily until we got it right. The woman at the front desk was extra nice to my daughter, coming to see her score, and even taking a song request by her for Taylor Swift. Great place, great fries, great bowling!
Uncle Sam Lanes
Anil Kalisetti
5-Star
4 months ago
The staff is very friendly. Naomi and the other person guided us very clearly. Prices are pretty decent for 4 adults and 2 children. Kids enjoyed alot. Would definitely visit again.
Uncle Sam Lanes
Jessica Howard
5-Star
3 months ago
Always enjoy myself there in the bar area playing Quick draw and enjoying a drink or two. Good crowd and friendly staff! Always a pleasant experience because of the good vibe!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of Uncle Sam Lanes's customers had a positive experience.

Positive
60%
Neutral
20%
Negative
20%
More details
Uncle Sam Lanes

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.2
/5
493
reviews
Excellent
Good
Average
Fair
Poor
More details

About Uncle Sam Lanes

Uncategorized
With nightly specials and party rentals, there’s always a reason to stop by Uncle Sam Lanes.
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