Employee makes me not want to go back. A week ago was my first time going into Ulta. I don't usually go into beauty stores and felt very much like a fish out of water. But everything went fine, I found a new brand of nail polish to try and I ended up loving it so today I went back for 4 more colors. But today the sales person who checked me out makes wanna never go back in that store again. She asked me several times for my phone number for various reasons and each time I said no. Then she finally said I needed to give them my phone number in case I wanted to return the polish. I questioned why and she immediately got defensive. It was "store policy" and "not her decision" when I didn't accuse her of anything and I even said out loud I know it's not her fault. I suggested she tell her manager I think it's a ridiculous policy and she repeated it wasn't her decision. Then when I tried explaining why I wasn't comfortable giving my phone number she immediately cut me off "That's ok." I quietly tried 2 or 3 times and she cut me off each time. I could tell she was obviously bothered so I tried showing some empathy and asked if they get harassed regularly over it, but she made it very clear she wanted nothing to do with me and turned her back on me before I even left the counter. I even apologized out loud to her as if I had done something wrong. I tried talking to her about how much I liked the polish, how it hadn't chipped in a full week but she still dismissed me. I used a friendly voice and told her I hope she has a good day. She did not respond to it. I had gone into Ulta with the mindset that I was gonna talk to the employees about how much I loved the polish and have some friendly morning conversation, but I left feeling like a horrible person instead. I think you either need to pay your employees better so they're happy to be at work and/or give them better training. Also drop the whole phone number returns policy, I can easily buy this brand elsewhere.