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MSC Cruises Reviews Summary

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6750 N Andrews Ave #100, Fort Lauderdale, FL 33309, United States

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about MSC Cruises?

As of Sep 02, 2024, 361 customers have reviewed this business and rated it 2.7 Star out of 5. Trustguide conducted an in-depth analysis of MSC Cruises's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
September 2, 2024
Last updated
September 2, 2024

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MSC Cruises's customer reviews analysis

Positive Feedback

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Recent customer reviews and testimonials for MSC Cruises

MSC Cruises
Ryan Reed
2-Star
a month ago
Overall: 4 day, 3 night Keywest, MSC private island cruise, departed 26 July 2024. MSC is a step up from Carnival but can’t compare in cleanliness, service and amenities to Royal Caribbean who we have come accustomed to cruising with. The airlines have Spirit, the cruise lines have Carnival and MSC. Lows: Right out the gate we had a room that wasn’t well vacuumed, and a tv the wasn’t connected to the ship channels, and there are no phone numbers listed any where in your room that you can call for service. The bar service was horrible (I considered applying for social security benefits while awaiting a beverage) which made the unlimited drink package a useless purchase. The sub par air conditioning in the room especially at night was lacking with an outdated useless thermostat(see pic). The food was middle of the road. The MSC private island only had several spots and beaches open when we visited, with multiple beaches and bars closed. Highs: The stop at Key West and the MSC private island were long enough to enjoy the open amenities. The theatre shows were good. This cruise was cheap. Staff were friendly. We got a deal on this cruise and are reminded you get what you pay for. The next time you see me on an MSC cruise is if another ship I am on has an emergency and we have to board MSC for survival.
MSC Cruises
George Wagner
2-Star
6 months ago
Two sailings within a month leads me to post that the MSC MAGNIFICA disappoints.....the room stewart was absent...It was like playing hide and seek....couldn't even get the ice bucket filled daily. The food served during our sit down dinners was low quality..don't order the "steak"......NO MORE MSC FOR ME! DO NOT RECOMMEND!!!
MSC Cruises
Alexander von Guggenberg
2-Star
10 months ago
We just returned from the seaside cruise ship that left Cape Canaveral to the Bahamas and Mexico. I don’t recommend MSC cruises. While there were many positives, the negative experiences outweighs them by far. The food was mediocre and loaded with carbs. They wouldn’t make a white pizza before 10 pm and ran out of bacon mid cruise! Our hearing was hurt by their 100 db volume at the entertainment hrs, my Apple Watch noise alarm kept warning me yet they wouldn’t do anything about it so bring ear plugs! They are not very organized and their daily schedule have errors causing us to miss things. Of the $101.50 weekly standard tip… the room cleaning folks get about $1 of it… so we made a change to that. The smoking section is right by the rear pool… so good luck if you don’t smoke! To get to the dining hall we had to walk through the casino also smoke filled. If you are up on the top deck pool, good luck finding a bathroom!!! Zero signs! And that’s a problem on this ship, finding your way around is near impossible! The seaside ship is showing its age now, they paint and maintain it in the middle of the day when we were walking through! Our cabin door hinges falling off, our shower door weatherstrip also falling off! The phone malfunctioning, the toilet or the overall bathroom smelled really bad at night! Overall a smooth cruise because we had good weather but a disappointment overall.. oh and everything is an up-charge!!! They only send links to review the ship to select customers… go figure! Steer clear!!!
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of MSC Cruises's customers had a positive experience.

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MSC Cruises

Overall Rating

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Overall Rating
2.7
/5
361
reviews
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