This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Trias Flowers & Gifts?
As of Apr 12, 2024, 1107 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Trias Flowers & Gifts's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
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Created by
Trustguide
Published on
April 12, 2024
Last updated
April 12, 2024
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As of Apr 12, 2024, 1107 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Trias Flowers & Gifts has established a robust reputation anchored by consistent, timely delivery, attention to detail, and customer satisfaction. Customers laud the company for its reliability in terms of both quality and service, particularly highlighting the true-to-picture arrangements and the ability to deliver on short notice. A recurring theme across reviews is that recipients express delight in the beauty and presentation of the flowers and gifts. However, a point of concern is quality consistency over time, with at least one instance of flowers rapidly deteriorating in condition post-delivery despite a premium price point. While such instances appear infrequent, they do impact the overall customer experience and perception of value.
Positive Feedback
Positive customer feedback for Trias Flowers & Gifts is characterized by commendations for quick and efficient delivery, high-quality floral arrangements, and responsive customer service. Reviewers consistently note the beauty and freshness of the flowers upon delivery, aligning with the company's promise of excellent products. The synchronization of delivery timing with customer expectations, including same-day delivery, is particularly appreciated. Clientele also value the fidelity of the delivered arrangement to those depicted online, suggesting an honest representation of products and services.
Concerns and Threads
Despite many positive reviews, Trias Flowers & Gifts has faced criticism that hints at occasional quality control issues. There are instances where products, such as roses, have deteriorated rapidly after delivery, which is concerning given the premium cost of these arrangements. This negative aspect dilutes the overall satisfaction for customers affected, introducing doubts regarding the longevity and freshness of the flowers, which are central to the perceived value. Additionally, the incident reflects a potential inconsistency in product standards that could be crucial for the company to address.
Frequently asked questions about Trias Flowers & Gifts
How reliable is the same-day delivery service offered by Trias Flowers & Gifts?
Trias Flowers & Gifts has received positive remarks for its prompt and efficient same-day delivery service, with many customers reporting satisfaction with the speed and timing of deliveries.
Are the floral arrangements delivered by Trias Flowers & Gifts true to the online pictures?
Customer feedback indicates that the floral arrangements delivered by Trias Flowers & Gifts typically match the online pictures closely, and any necessary substitutions are made with equal quality and size in mind.
What recourse do I have if the flowers delivered are not fresh or if they wilt shortly after delivery?
While most experiences with Trias Flowers & Gifts are positive, should you encounter any issues with the freshness of the flowers, it is recommended to contact their customer service promptly to address the matter and seek an appropriate resolution.
Recent customer reviews and testimonials for Trias Flowers & Gifts
Alfredo Ortiz
5-Star
a month ago
I've been using Trias flowers and gifts to deliver flowers to a great friend of mine for her birthday. Every year they remind that her birthday is coming up and every year I place an order . They have been on time every year and she always says that the arrangement was beautiful. They are the very best . I highly recommend Trias flowers and gifts for any occasion.
Alex
5-Star
a month ago
Received on the 13th for Valentine's Day due to excessive delivery, which was acceptable. The only issue concerning is that the roses began turning brown & drying out within 24 hours. Considering the arrangement was over $300 in value.
Today 2/17, the arrnagment of roses are mostly all turning black & drying out.
I've ordered in the past & never had any issues.
Amy Dunlap
5-Star
3 months ago
I was really pleased with Trias Flowers. I ordered from out of town and after hours so I only had the website to work from. The flowers were a very close match to the picture in terms of size and appearance. My friend was delighted. I paid extra to have guaranteed delivery before noon and the flowers were delivered before 10:00. Thank you for a very positive experience.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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