Featured review

As of Jul 15, 2024, 204 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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York Flowers's customer reviews analysis

Evaluating the collective customer experiences, York Flowers appears to have a predominantly robust reputation evidenced by the recurrences of commendations for the quality of their floral arrangements and the reliability of their service. Customers consistently appreciate the local business approach, timely deliveries, and the professional handling of orders, particularly for significant occasions such as weddings and birthdays. Including personal touches, such as sending photographs of arrangements to reassure customers about the product quality, solidifies their legitimacy and customer trust. However, there are isolated mentions of dissatisfaction regarding the value proposition and adherence to delivery instructions, suggesting a potential area for improvement in ensuring that every aspect of their service aligns with customer expectations.

Positive Feedback

Key positive aspects of York Flowers emanate primarily from their ability to deliver high-quality floral arrangements that meet or surpass customer anticipation in terms of aesthetics and freshness. Furthermore, the convenience of swift service, even with last-minute orders, enhances their standing among consumers. Personalized customer service, particularly from individuals like Anna and Joycelyn, is frequently highlighted as a testament to York Flowers' commitment to customer satisfaction. Additionally, the exceptional handling of wedding flower arrangements captures not only the aesthetic aspirations of couples but also inculcates a feeling of ease and confidence in the planning process. Overall, the positive customer experiences coalesce to endorse York Flowers as a dependable and meritorious establishment.

Concerns and Threads

Amidst the predominantly positive feedback, certain grievances highlight areas where York Flowers could improve. A minority of reviews comment on the perceived mismatch between the cost of floral arrangements and their value, indicating that some customers may expect more substantial or intricate bouquets for the fees incurred. Additionally, there are criticisms related to delivery, with a specific mention that delivery instructions were disregarded. These negative experiences, while not ubiquitous, nonetheless identify critical touchpoints where attention to detail and adherence to customer preferences are necessary to maintain the overall high standing of the company's service.

Frequently asked questions about York Flowers

Can York Flowers handle last-minute orders, and are they reliable with delivery?

Yes, York Flowers has received positive feedback for accommodating last-minute orders and providing prompt delivery. Customer reviews have underscored the company's ability to deliver arrangements quickly, often exceeding expectations.

Does York Flowers offer services for special occasions such as weddings?

Absolutely. York Flowers comes highly recommended for weddings, providing tailor-made floral arrangements and centerpieces. The reviews show customers praising the quality, beauty, and the attentive service offered for such significant events.

Does York Flowers provide value for money?

The majority of customer feedback indicates that York Flowers offers flower arrangements that are appreciated for their beauty and freshness. However, some customers have felt that the price point was not entirely reflective of the value received, suggesting reviewing the selection or discussing your budget with their staff might be beneficial.

Recent customer reviews and testimonials for York Flowers

Kris Juncker

5-Star

a month ago

Needed to thank a neighbor for helping in a kid emergency. Shopping from a local business fit the bill. York flowers delivered a lovely arrangement the next day. Particularly comforting was the photo of the arrangement sent to my email. So I am certain that they provided quality as good as, if not better, than the website selection. Would purchase from York flowers again.

Christine Casey

5-Star

2 months ago

York came through for me today! I called an order in late in the day because a friend got some tough news and I wanted flowers to be there for her when she got home from work. They put together a gorgeous fresh bouquet and got it to the recipient so quickly. Unequivocally recommend!

Natalie Avery

5-Star

2 months ago

I love York Flowers! This shop has been a family go-to for awhile and I've been on both the receiving and giving end of their beautiful arrangements and friendly service. Giving flowers is such a wonderful way to share love and appreciation for people in our lives. I love working with a beloved local business to send those messages to people I care about.

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York Flowers Reviews Summary

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What do customers say about York Flowers?

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Featured review

York Flowers's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about York Flowers

Can York Flowers handle last-minute orders, and are they reliable with delivery?

Does York Flowers offer services for special occasions such as weddings?

Does York Flowers provide value for money?

Recent customer reviews and testimonials for York Flowers

Satisfaction Score

Overall Rating

About York Flowers