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As of Jul 15, 2024, 78 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Sues Florist's customer reviews analysis

The overall reputation of Sue's Florists is indicated by an array of positive testimonials, with a number of customers expressing high satisfaction with the floral arrangements and the personal care provided by the staff. The reviewers often cite Sue's attention to detail, experience, and willingness to go above and further to meet customer needs, particularly under time-sensitive circumstances. A strong sense of community and customer care emerges from comments that highlight Sue's Florists as being supportive during emotionally significant moments such as funerals and celebrations. However, there are isolated incidents that detract from the positive image, with complaints about customer service experiences and dissatisfaction with product quality or value, which somewhat tarnish the company's reputation.

Positive Feedback

Key positive aspects of customer feedback for Sue's Florists include the provision of beautiful and heartfelt floral tributes for sensitive occasions such as funerals, with explicit appreciation for the attention to detail and the quality of service. Repeat customers commend Sue for her experience and personalised advice, contributing positively to the brand loyalty. The florist's capability to quickly respond to orders, including deliveries within the same hour, is emphasized by clients in distant locations, underscoring efficient and prompt service. Additionally, the emotional connection fostered between the staff and customers is praised, suggesting that Sue's Florists are more than a transactional business to some patrons, contributing to the image of a caring and invested company.

Concerns and Threads

Despite many positive reviews, key negative aspects within customer feedback for Sue's Florists do exist. Notable issues include a disappointing encounter due to a perceived lack of welcoming customer service on a day that typically experiences high demand, such as Valentine’s Day. Furthermore, some customers report a significant discrepancy between expectation and reality, particularly with the composition and quality of a luxury bouquet, compounded by what they felt was a dismissive and unsympathetic response from the florist. These negative experiences highlight areas where the florist’s service could be perceived as lacking in both customer engagement and satisfaction with the delivered product.

Frequently asked questions about Sues Florist

Can Sue's Florists cater to specific floral arrangements for sensitive occasions like funerals?

Yes, Sue's Florists specialize in providing detailed and considerate floral tributes for sensitive occasions, with many reviewers specifically recommending their services for funerals.

Are the florists at Sue's able to offer quick delivery services?

Customers have reported that Sue's Florists provide notably quick delivery services, often accommodating same hour delivery requests, which is particularly valued by customers who are not in the local area.

How does Sue's Florists handle customer complaints or dissatisfaction with their orders?

Based on customer feedback, experiences with complaints may vary. Some customers have reported dissatisfaction with the handling of their issues, while others have not specified how their complaints were resolved. It's recommended to discuss concerns directly with Sue's Florists for clarification on their complaint resolution policy.

Recent customer reviews and testimonials for Sues Florist

Joy Dearden

5-Star

8 months ago

Beautiful funeral flowers for our Mum highly recommended. Lovely floral tributes. Mum would have loved them, thank you Sue’s Florist Eccles for your attention to detail. Joy & Family 💐❤️🌷

Sheila Nicholls

5-Star

3 months ago

Sue is a very experienced florist . Would highly recommend her. Have been using Sue for years. Will always advise you on what you would like if she's asked.

Paul Banks

5-Star

a week ago

They’ve been brilliant providing me with flowers as I’ve been renovating the family home after dad died . I pop in to show them photos some times and feel like they really care about their customers . Highly recommended

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Sues Florist Reviews Summary

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Featured review

Sues Florist's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Sues Florist

Can Sue's Florists cater to specific floral arrangements for sensitive occasions like funerals?

Are the florists at Sue's able to offer quick delivery services?

How does Sue's Florists handle customer complaints or dissatisfaction with their orders?

Recent customer reviews and testimonials for Sues Florist

Satisfaction Score

Overall Rating

About Sues Florist