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Leonora Rose

Leonora Rose Reviews Summary

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Florists | Leeds

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31A Oldfield Ln, Leeds LS12 4DS

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Leonora Rose?

As of Aug 19, 2024, 58 customers have reviewed this business and rated it 4.7 Star out of 5. Trustguide conducted an in-depth analysis of Leonora Rose's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

Utter most care and efficiency

best flowers they had ever been sent

absolutely gorgeous

all been perfect

best value for money

spot on as usual

longest lasting flowers

Beautiful service and care

Excellent and speedy service

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 15, 2024
Last updated
August 19, 2024

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Leonora Rose's customer reviews analysis

Leonora Rose's reputation seems to be largely positive, evidenced by a series of reviews praising various aspects of the company's service. Customers highlight the freshness and beauty of the flowers as well as the efficient and friendly service. Efficiency is exemplified by a consumer obtaining flowers within just 8 minutes from entering the store, suggesting Leonora Rose values customer time. There's frequent appreciation for the brand’s professional presentation and the longevity of the flowers, with reports of blooms lasting up to a month. Delivery service is often mentioned as being prompt, with next-day delivery being a standard practice. Additionally, customers find value in the company's offerings, mentioning impressively arranged bouquets that appear more expensive than they are. Care instructions included with purchases are another testament to their customer-oriented approach. However, there's an isolated incident of dissatisfaction with the quantity received for the price paid, indicating a potential area for improvement in ensuring product descriptions online match the delivered items.

Positive Feedback

Customers are consistently impressed by Leonora Rose's swift and efficient service, often referencing next-day delivery and expedited in-store transactions. The quality and presentation of the flowers receive considerable commendation; clients describe the arrangements as beautiful, fresh, and professionally created. Individuals also note the flowers' longevity, which exceeds the expectancy for perishable items. The helpful and pleasant demeanor of the staff, both in physical stores and during delivery, contributes positively to consumer experiences. Additionally, the value for money is a recurring theme, with arrangements being perceived as luxurious despite their reasonable pricing. Personalized touches such as custom messages and care instructions further enhance customer satisfaction, cultivating a sense of a brand that goes beyond transactional interactions to provide a thoughtful purchasing experience.

Concerns and Threads

Despite the acclaim for Leonora Rose, there is an undercurrent of discontent related to expectations versus reality, particularly concerning the quantity of flowers received for the price paid. A customer expressed feeling cheated, having received six roses for £50 when the image on the website depicted more, highlighting a discrepancy that could affect customer trust. Such experiences, albeit limited, suggest that Leonora Rose may need to review their online product representations to ensure accuracy and to prevent misconceptions. These isolated grievances serve as a reminder of the importance of managing and aligning customer expectations with the delivered product to maintain the company’s overall positive standing.

Frequently asked questions about Leonora Rose

How accurate are the online images to the actual flower arrangements delivered?

While many customers are satisfied with the arrangements, there have been instances where the actual flower count differed from the online representation. Leonora Rose should ensure that their website images accurately reflect the products customers will receive.

Do the floral arrangements from Leonora Rose come with any care instructions?

Yes, the company includes care instructions with their flower arrangements, providing guidance on how to maintain the longevity of the blooms.

Leonora Rose has been commended for their friendly and helpful customer service both in-store and during delivery, with staff noted as being professional and courteous.

Recent customer reviews and testimonials for Leonora Rose

Leonora Rose
Yusuf Dibswazit
5-Star
11 months ago
Utter most care and efficiency.. I walked in and got these within 8 minutes. Professionally well put, and the flowers were all fresh. Nice customer service too. Their little card also has instructions on how to take care of the flowers which is a plus. Would highly recommend.
Leonora Rose
Kath Ireland
5-Star
a month ago
I asked for flowers to be sent to friends after a recent family bereavement . I left it up to the lovely lady I spoke to on the phone to choose the arrangement. My friends were overjoyed and said it was the best flowers they had ever been sent. Thank you so much
Leonora Rose
Yvonne Senior
5-Star
8 months ago
Just received these beautiful flowers 💐 from my friend for my birthday, they are absolutely gorgeous, I have used this place also to send flowers 💐 and they never disappoint 💐❤️
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Leonora Rose's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Leonora Rose

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.7
/5
58
reviews
Excellent
Good
Average
Fair
Poor
More details