Featured review

As of Jul 15, 2024, 107 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Pollination's customer reviews analysis

Pollination appears to receive widespread acclaim for their floral arrangements, particularly for weddings, based on the customer reviews provided. The company is consistently praised for its beautiful and unique flower arrangements, as well as its exceptional customer service. Clients highlight the skillful and creative execution of their visions for events, noting the aesthetics of the colors and the shape of the flowers as standout features. Despite a mention of a minor hiccup with a delayed delivery, the overall customer experience seems to be overwhelmingly positive, with special recognition given to Ben and Fiona, from the Pollination team, for their roles in planning and making changes as needed. The company's reputation is bolstered by individual accounts of flexibility, attentiveness, and a willingness to go the extra mile for each occasion.

Positive Feedback

Key positive aspects from customer feedback revolve around the high quality of the floral arrangements and the personalized service provided by Pollination. Customers perceive the flowers to be not only stunning and visually appealing but also reflective of their personal preferences and the specific themes of their events. The staff, particularly Ben and Fiona, are frequently mentioned for their friendly demeanor, attentiveness to detail, and creative input. The reliable adherence to customers' visions and the consistent delivery of exceptional results are repeatedly underlined. Additionally, the proactive customer service, including seamless adjustments to orders and commendable responses to unexpected situations, further solidify Pollination's positive customer relationship.

Concerns and Threads

Although the reviews are predominantly positive, there is a noteworthy incident involving a minor negative experience that sheds light on operational challenges. A customer mentioned a delay in the delivery of a floral crown for a wedding, which resulted in some inconvenience as it had to be installed by the bridesmaids, not the hairdresser as intended. This implies a lapse in punctuality or logistical planning. However, the quick resolution of the issue indicates responsiveness to customer issues, and no pattern of persistent negative experiences is evident from the reviews provided.

Frequently asked questions about Pollination

Can Pollination accommodate last-minute changes to flower arrangements for events?

Yes, based on customer feedback, Pollination staff, particularly Fiona, has been noted as unwavering when handling last-minute changes, demonstrating their flexibility and commitment to customer satisfaction.

Does Pollination deliver flower arrangements outside of Edinburgh?

While the reviews suggest an efficient delivery service within Edinburgh, information regarding delivery services beyond this area is not mentioned in the reviews provided and further enquiry with the company would be necessary.

How do customers rate Pollination's ability to tailor services for weddings?

Customers rate Pollination's wedding services very highly, consistently praising the business for capturing the essence of their event with beautifully executed, custom arrangements that receive numerous compliments from guests.

Recent customer reviews and testimonials for Pollination

sean cassidy

5-Star

6 days ago

Lovely shop, lovely staff and beautiful flowers. Have just visited for a last minute gift for my mum and I couldn’t be happier. Stunning!!

Sam Watkins

5-Star

9 months ago

Pollination took care of my wedding flowers (bouquet, boutonniere, table flowers and an aisle piece) and they were all divine. I had so many compliments during the day, the colours and shape of the flowers were beautiful. Fiona was wonderful to deal with, and was not phased at all when I had to make changes. The flowers were truly my favourite part of the wedding, I didn't let go of my bouquet all day!

J Holscher

5-Star

a month ago

This is my go to florist, have never been disappointed & always feel they go the extra mile to make their bouquets special & unique for each occasion

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Pollination Reviews Summary

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What do customers say about Pollination?

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Featured review

Pollination's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Pollination

Can Pollination accommodate last-minute changes to flower arrangements for events?

Does Pollination deliver flower arrangements outside of Edinburgh?

How do customers rate Pollination's ability to tailor services for weddings?

Recent customer reviews and testimonials for Pollination

Satisfaction Score

Overall Rating

About Pollination