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Total Med Solutions Reviews Summary

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Spas | Dallas, TX

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5445 La Sierra Dr #305, Dallas, TX 75231, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Total Med Solutions?

As of Jun 12, 2024, 978 customers have reviewed this business and rated it 4.9 Star out of 5. Trustguide conducted an in-depth analysis of Total Med Solutions's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

knowledgeable, friendly

Highly recommend this place

questions have been answered

amazing eye for beauty

answered my questions

professional and knowledgeable

nice and helpful

easing all my anxiety

happy with results

extremely friendly

tricked me into signing up

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
June 12, 2024
Last updated
June 12, 2024

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Total Med Solutions's customer reviews analysis

The accumulation of client reviews for Total Med Solutions - Dallas Walnut Hill suggests a generally commendable reputation, characterized by a professional and knowledgeable staff with particular commendations pointed towards individuals such as Lauren, Ashley, Linzi, Brianna, and Rose. Clients consistently report a welcoming experience, courtesy of an amiable and informed frontline team. The service is described as excellent, avoiding aggressive sales tactics, which adds to a sense of trust and satisfaction among customers. Timeliness and efficiency in appointments also enhance their reputation. However, an isolated incident involving a perceived deceptive sales strategy casts a shadow, albeit minor when juxtaposed with the overwhelming amount of positive feedback. This singular negative experience, associated with a lack of clarity and potential misinformation regarding a discount program, suggests room for improvement in communication and sales processes.

Positive Feedback

Total Med Solutions - Dallas Walnut Hill enjoys a robust positive reputation marked by several key strengths according to customer reviews. The staff, including practitioners like Lauren, Ashley, and Linzi, receive high praise for their skill, amiability, and dedication to providing a high level of service without unnecessary upselling, building a trustworthy relationship with clients. Front desk personnel like Brianna and Rose amplify the positive experience with their friendly and knowledgeable interactions. The environment, cited as beautiful and clean, along with reasonable pricing and deals, further contributes to the perceived value. The provision of timely care, as well as the consideration of personal schedules, are appreciated by clients, indicating an efficient and customer-focused operational approach.

Concerns and Threads

While the overall customer sentiment is strongly positive, a notable negative aspect emerges from the reviews concerning sales and communication practices. This is particularly highlighted in a client's account of being misled by a staff member during the sign-up process for a program, resulting in unexpected charges and confusion regarding discount applicability. The difficulty in obtaining clear information post-interaction and canceling the account reflects on the need for Total Med Solutions to revisit their transparency and customer service protocols, ensuring all staff are adequately trained to provide accurate information and support to maintain the high standard of service expected by their clientele.

Frequently asked questions about Total Med Solutions

Can I trust the staff at Total Med Solutions to avoid overselling treatments?

Yes, according to customer reviews, staff members at Total Med Solutions - Dallas Walnut Hill are commended for not overselling and only offering treatments that are needed, thereby building trust with their clients.

Is the staff at Total Med Solutions experienced and knowledgeable?

Client feedback consistently highlights the staff's knowledge and experience, with particular praise for providers like Lauren, Ashley, and Linzi, as well as the welcoming front desk personnel.

What should I do if I encounter issues with sales or promotions at Total Med Solutions?

If you experience any confusion or issues with sales or promotions, it's advisable to seek clarity directly from the staff. Ensure you understand the terms before agreeing to any programs. If problems persist, reach out to management for resolution.

Recent customer reviews and testimonials for Total Med Solutions

Total Med Solutions
Robin Brock
5-Star
4 weeks ago
All the people there are knowledgeable, friendly, and I’ve had nothing but excellent service. I have been coming here for many years. I would like to add, that I just had some filler work done by Lauren and she is absolutely the best, what I would like to complement Total Med on is the receptionist there, specifically Brianna and Rose… They always have a smile on their face, and they are so friendly and knowledgeable… Both these ladies are absolutely the best, and I’ve been coming here for a long time, it’s the best team I have seen in a long time‼️
Total Med Solutions
CHRIS GARCIA
5-Star
2 weeks ago
This is the first med spa in all of DFW that I’ve been to where the employees don’t try to over sell you Botox. Ashley is amazing!! She is so sweet and charming and doesn’t offer anything you don’t need All the girls in the front desk are just as sweet. Everyone is very professional! Highly recommend this place 10 outta 10.
Total Med Solutions
laura warren
5-Star
3 months ago
Experience has been great so far! All my questions have been answered about treatments. You can find some good deals if you keep an eye online. My appointments have been on time. I highly recommend Linzi. She’s very personable and cares about a high level of service!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 90% of Total Med Solutions's customers had a positive experience.

Positive
90%
Neutral
0%
Negative
10%
More details
Total Med Solutions

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.9
/5
978
reviews
Excellent
Good
Average
Fair
Poor
More details

About Total Med Solutions

Spas
The team at Total Med Solutions knows that when people feel good about themselves, they’re happier, more self-confident and enjoy a greater quality of life. Since 2011, Total Med Solutions has helped 90,000+ patients gain the benefits of looking and feeling their best through an array of medical services. This goal has allowed us to become DFW’s Largest Medical Spa with 7 convenient locations: Allen, Dallas Lemmon Ave., Dallas Walnut, Flower Mound, Hurst, Plano, and Southlake.
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