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The Oyster Club Reviews Summary

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Seafood Restaurants | Birmingham

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43 Temple St, Birmingham B2 5DP

Trustguide Rating

TrustScore®
A+
A
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C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Oyster Club?

As of Apr 13, 2024, 431 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of The Oyster Club's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 13, 2024
Last updated
April 13, 2024

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The Oyster Club's customer reviews analysis

The Oyster Club's reputation amongst its clientele seems to exhibit a degree of variance, with particular commendations for their food quality and moments of exceptional service, paired with criticisms of inconsistency. Patrons frequently praise the dining experience, including the quality of oysters, caviar, and the well-received cocktails offered by proficient bartenders. However, the establishment has received critiques pertaining to the service demeanor, portions sizes, and value for the price paid. Notably, there is mention of disappointment where special occasions are concerned, with expectations not being met in terms of celebration acknowledgment. The restaurant's ambiance and presentation garner positive feedback, but staff professionalism and attentiveness to detail are noted areas for improvement. The divergent experiences shared by customers highlight a recurring theme of the uncertainty in service and portion satisfaction, which ultimately impacts the overall customer experience and forms the crux of the club's present reputation.

Positive Feedback

Customers highlight several positive aspects of The Oyster Club, most notably the high quality of the food, including well-received dishes such as oysters with garlic, gruyere, and breadcrumbs, as well as the Paris-Brest dessert. The cocktail offerings and the skill of the bartenders receive particular praise for their ability to craft off-menu requests with excellent taste. The restaurant's ambiance is described as beautiful and suitable for high-end dining in a relaxed setting. Customers also mention great customer service and attentive staff, with moments of exceeding expectations like offering complimentary champagne on New Year's Eve. A smooth dining experience at the bar area with efficient service is representative of the restaurant's capability to provide an excellent visit.

Concerns and Threads

On the negative side, customers have expressed concerns regarding uneven experiences with service, where waitstaff were perceived as unenthusiastic and under-informed, particularly about the caviar selections. Disappointment was also registered around special occasions, such as a birthday, where the expected acknowledgment was overlooked. Portions of certain dishes, most notably the lobster and cod, were criticized for being too small given the high price point, and the inconsistent sizes of fish served were a source of dissatisfaction, as were the absence of accompaniments like sides which led to an incomplete meal experience. Observations of unprofessional staff behavior and lackluster attention to cleanliness were also among the criticisms mentioned, reflecting a need for improvement in customer service and dining experience consistency.

Frequently asked questions about The Oyster Club

Are special requests, such as birthday acknowledgments, accommodated at The Oyster Club?

While The Oyster Club may accommodate special requests, there have been instances where such expectations were not met. It's recommended to communicate any special requests directly with the staff beforehand and confirm upon arrival.

What are the portion sizes like at The Oyster Club?

Portion sizes at The Oyster Club vary and have been a point of contention among some customers. It's advisable to inquire about portion sizes when ordering, especially for higher-priced items like lobster or cod.

Does The Oyster Club cater to special dietary requirements?

The Oyster Club offers a variety of dishes, some of which may be suitable for special dietary requirements. Patrons are encouraged to discuss any dietary restrictions with the staff to ensure their needs can be accommodated.

Recent customer reviews and testimonials for The Oyster Club

The Oyster Club
Svetlana Liuba
3-Star
a week ago
Food was good, but service not the best. We didn’t feel that they were happy to see us, they didn’t smile at us, and the waiter’s face was sad. Also waiter didn’t know the difference between three types of caviar, which is very strange. It was my birthday and I left note during booking so I was expecting to see «happy birthday inscription on the plate», but nothing happened. Would I recommend this place to anyone? I am not sure.
The Oyster Club
Kay B
3-Star
a month ago
We sat and ate at the bar, which was great as we had very attentative service. Waitress and bar service was brilliant. Upon arrival, we were asked if we would like to remove our coats, where they were hung up in the cloakroom and were given a tag to return when we were ready to leave. Food was beautiful, caviar, oysters and beef tartare and the wine excellent will definitely return.
The Oyster Club
Ivy
3-Star
3 months ago
Amazing food! Great customer service from start to finish and even offered us free champagne as it was New Year’s Eve. Especially loved the oysters with garlic, gruyere and breadcrumbs, triple cooked chips and the Paris-Brest!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of The Oyster Club's customers had a positive experience.

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The Oyster Club

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
431
reviews
Excellent
Good
Average
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Poor
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About The Oyster Club

Seafood Restaurants
Oysters, caviar & seafood entrees, plus Sunday roasts, presented in a refined restaurant with a bar.
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