Mussel Inn Reviews Summary

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Seafood Restaurants | Edinburgh

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61-65 Rose St, Edinburgh EH2 2NH

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Mussel Inn?

As of Apr 25, 2024, 2558 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Mussel Inn's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

delicious and pretty big portion

Best meal in Edinburgh

still as good as ever

our perfect place to dine

One of the best seafood restaurants

Great food, service, and atmosphere!

delicious and the service was great

had a wonderful experience

Specializing in mussels, both incredibly tasty

cooked perfect and white wine shallot sauce

charged us 8+ pounds for the service

average, not bad but also not unforgettable

the oysters tasted fresh but were very slimy

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024

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Mussel Inn's customer reviews analysis

The Mussel Inn Seafood Restaurant overall enjoys a positive reputation among customers, with recurring acclaim for the freshness of their seafood and quality of service. A majority of reviewers celebrate their dining experience, highlighting the mussels, seafood platter, and seafood chowder as particularly delightful dishes. Attention to customer satisfaction is frequently mentioned, evidenced by proactive service and willingness of staff to accommodate special requests. Despite the prominence of positive evaluations, the restaurant's reputation is not without blemishes. Some patrons have pointed to the value proposition, service charge transparency, and isolated incidents such as finding a hair in a dish as areas of discontent. Nonetheless, the general consensus points to a worthwhile dining experience for seafood lovers, particularly in the testimonials from repeat and out-of-town patrons, solidifying the establishment's stature in Edinburgh's culinary scene.

Positive Feedback

Customers have voiced high satisfaction with Mussel Inn Seafood Restaurant's culinary offerings, especially the mussel pots which are esteemed for being fresh and adequately flavored. The seafood platter and chowder also receive consistent praise for their taste and freshness. The quality of service is another positive aspect, with staff members commended for being friendly, attentive, and accommodating, thus contributing to a welcoming atmosphere. The restaurant's ability to provide a memorable experience for special occasions such as birthdays, complete with complimentary desserts, has endeared it to customers. Furthermore, the ambiance is described as cozy and suitable for a variety of social gatherings, from casual meetups to dates. Finally, the restaurant's appeal to tourists is supported by recommendations to book in advance due to its popularity, indicating a high level of satisfaction and confidence from its customer base.

Concerns and Threads

Despite the laudable aspects, Mussel Inn Seafood Restaurant has received some negative feedback that affects its overall reputation. A notable concern is the perception of value for money, with some customers feeling that the portions do not justify the price, particularly in reference to the seafood platter. The issue of an unexpected service charge raises concerns about pricing transparency and customer goodwill. Incidental instances, such as the discovery of a hair in a mussels pot, have likewise diminished the dining experience for some. These shortcomings, although not pervasive, suggest that there is room for the restaurant to improve in ensuring both quality control and clear communication of pricing policies to maintain and enhance its reputation among patrons.

Frequently asked questions about Mussel Inn

Is booking recommended for Mussel Inn Seafood Restaurant?

Yes, pre-booking is highly recommended due to the restaurant's popularity, especially among tourists.

Does Mussel Inn Seafood Restaurant cater to special dietary requirements?

The restaurant specializes in seafood, particularly mussels, and while the menu primarily features seafood dishes, it's advisable to contact the restaurant directly for specific dietary requests.

What are the must-try dishes at Mussel Inn Seafood Restaurant?

The mussel pot, especially in natural juice flavor, and the seafood platter are highly recommended by customers for their freshness and flavors.

Recent customer reviews and testimonials for Mussel Inn

Mussel Inn
Kristian J
2-Star
a month ago
I had dinner in this restaurant after my sister recommended to me because she has been here before and she enjoyed the food. In my opinion the food is average, not bad but also not unforgettable. We had mussels pot, oysters, soup of the day and a seafood platter. - The mussels pot was good but unfortunately I found a hair in it… - the oysters tasted fresh but were very slims; - the seafood platter was good, but for 33pounds I was expecting much more… Not full we decided to take also two desserts which were delicious and pretty big portion. I didn’t like the fact that they charged us 8+ pounds for the service when on the menu and on the receipt itself is specified that it’s discretionary. I didn’t want to complain at the moment in front of other people but this is not fair. We won’t come back again
Mussel Inn
Worarat Pichpongsa
2-Star
2 weeks ago
Best meal in Edinburgh!!! All the seafood are fresh and well prepared. Everything is tasty. We likr the hot seafood platter and mussel (natural juice flavor). Highly recommended if you are in town.
Mussel Inn
Martin M
2-Star
2 months ago
Our third visit here and still as good as ever. Friendly service from the moment we arrived with drinks and food arriving quickly considering how busy the restaurant was. Seafood chowder starters followed by pan fried salmon and sea bass main courses. Both excellent. I would recommend booking online as this place is very popular with tourists. 5*
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Mussel Inn's customers had a positive experience.

Positive
70%
Neutral
0%
Negative
30%
More details
Mussel Inn

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.5
/5
2558
reviews
Excellent
Good
Average
Fair
Poor
More details

About Mussel Inn

Seafood Restaurants
Lively, informal seafood bistro featuring mussels, oysters, lobster & more.
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