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The Cod'S Scallops

The Cod'S Scallops Reviews Summary

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Seafood Restaurants | Birmingham

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85 High St, Harborne, Birmingham B17 9ND

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about The Cod'S Scallops?

As of Apr 25, 2024, 197 customers have reviewed this business and rated it 3.4 Star out of 5. Trustguide conducted an in-depth analysis of The Cod'S Scallops's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

absolutely gorgeous food

friendly and helpful

worth a visit

staff are very friendly

Presentation, temperature, quality and taste all 10/10

thoroughly enjoyed it

Avoid at all costs

Chips were horrible, soaked and tasted of dey powder

Service was poor with a long wait

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 25, 2024
Last updated
April 25, 2024

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The Cod'S Scallops's customer reviews analysis

The Cod's Scallops has a mix of reviews indicating a diverse customer experience. Positive feedback highlights the quality of certain food items, the variety of the menu, and good service, with specific praise for the cleanliness and theme of the establishment as well as its efficient and friendly staff. The restaurant appears to deliver a satisfying dining experience with thoughtful touches like providing activity packs for children. Conversely, some customers convey dissatisfaction, noting issues with food quality and preparation, such as soggy fish, greasy chips, and subpar delivery experiences. Prices were mentioned as high; coupled with the perceived decline in food quality, this has led to disappointment among some patrons. Complaints about long wait times and poorly executed orders suggest inconsistencies that could affect the company's reputation.

Positive Feedback

Many customers commend The Cod's Scallops for its high-quality fish and chips, praising the taste, presentation, and cooking of the items. The varied menu, offering an array of seafood options along with traditional choices, broadens the appeal to a diverse clientele. The staff's friendly and attentive service enhances the dining experience, contributing to an inviting atmosphere. Efficient service, characterized by quick turnarounds, is a recurring accolade. The restaurant's theming and cleanliness are also appreciated, as is the consideration for families, demonstrated by the provision of activity packs for children. Additionally, some patrons appreciate accommodating special dietary needs such as vegetarian options. The physical accessibility of the establishment, particularly its wheelchair-friendly entrance, stands out positively in customer feedback.

Concerns and Threads

The Cod's Scallops has received criticisms centered around the quality of food and service inconsistencies. Descriptions of soggy and greasy chips, undercooked or unappetizing fish, and incorrectly prepared orders, including delivery mishaps, feature in negative reviews. Some customers express strong dissatisfaction with their takeaway experience, particularly when facing issues like missing curry sauce or cold food upon delivery. Long wait times were occasionally reported, potentially souring the overall customer experience. Furthermore, an increase in prices juxtaposed against reported decreases in food quality raises concerns among certain customers, suggesting that the value proposition may not always meet expectations.

Frequently asked questions about The Cod'S Scallops

Does The Cod's Scallops cater to dietary restrictions?

Yes, The Cod's Scallops offers options for various dietary preferences, including vegetarian selections and the option to have baked cod without batter.

Is The Cod's Scallops wheelchair accessible?

The reviews suggest that the establishment is wheelchair accessible, with mention of a wide door entrance supporting easier access.

Are there any discounts available at The Cod's Scallops?

According to customer feedback, The Cod's Scallops offers a discount for NHS blue badge holders, indicating an effort to provide value to certain customer groups.

Recent customer reviews and testimonials for The Cod'S Scallops

The Cod'S Scallops
Bev Bridges
5-Star
9 months ago
Came here for my birthday treat ❤️ absolutely gorgeous food I tried fried oysters yummy 🤤🤤 I had plaice and salad my husband had the mini fish and chips but he wasn't impressed. And the cocktail 🍸🍸 went down very well. I can't wait to come back over again. Thanks for your service jobs well done ✅✅ Wheelchair accessibility: Wide door entrance
The Cod'S Scallops
Wonie Mason
5-Star
4 months ago
I ordered a mini fish and chips and curry sauce on uber eats for this place for £12.20 and it was abysmal, tiny piece of fish in half filled box of chips that were disgusting. Avoid at all costs. They put the curry sauce in the damn box where my chips were meant to go! If I 2as closer id go to the shop and throw it in there bin!
The Cod'S Scallops
Ant
5-Star
a year ago
The Cod's Scallops is a nice fish and chips place with plenty of seating available, you can also get takeaway. The staff are always friendly and helpful. You usually don't have to wait for more than 5-10mins to get your food so quite quick service. The fish and chips is absolutely delicious, nice homemade chips.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 60% of The Cod'S Scallops's customers had a positive experience.

Positive
60%
Neutral
0%
Negative
40%
More details
The Cod'S Scallops

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.4
/5
197
reviews
Excellent
Good
Average
Fair
Poor
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About The Cod'S Scallops

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