The Islington Flooring Company has garnered mixed reviews, with many customers praising their quick response, efficiency of installation, and quality of service. The fitters are consistently described as efficient, completing projects swiftly and with a high level of professionalism. Positive remarks focus on the company's value for money, expertise in flooring options, and the respectful and accommodating nature of the installation teams. There is also a highlighted appreciation for the knowledgeable and helpful in-shop staff. However, there exists a significant negative outlier in the customer reviews detailing a highly dissatisfactory experience, including poor workmanship, unprofessional conduct, and subsequent legal action. This singular account appears to be an exception to the otherwise commendable feedback but indicates potential areas for improvement regarding quality assurance and issue resolution processes.
Positive customer experiences with The Islington Flooring Company frequently cite their timeliness, professional service, and expert advice as key advantages. Customers commend the company for its efficiency, as exemplified by swift installations that do not compromise on quality. The staff, both in-shop and on-site, are acknowledged for their knowledge, helpfulness, and ability to provide valuable guidance in flooring selection. The fitters, particularly highlighted by names in some accounts, are praised for their politeness, flexibility, and the artistry in executing complex tasks, such as creatively handling floor steps. The company's ability to offer value for money and maintain a traditional, customer-focused service approach has contributed to a sense of trust and continuous patronage over the years.
The Islington Flooring Company has faced severe criticism from an aggrieved customer who reported a highly negative experience. Major issues cited include incorrect installation techniques, damage to property, and a lack of professionalism from both the company and a recommended builder, which eventually led to a legal dispute and partial financial settlement. This narrative suggests potential shortcomings in the company's quality control and their vetting process for associated tradespeople. Additionally, the accused disregard for customer specifications and the consequent stress and inconvenience paint a picture of operational failures and a possible deviation from standard industry practices that may require immediate attention.
The company is expected to check the wood before installation to make sure it all comes from the same batch and meets industry standards, although there have been reports suggesting this process may not always be followed with due diligence.
Yes, the company is known for working around their clients' schedules and ensuring installations are completed efficiently and within the agreed-upon timeframe.
Many customers report a high level of service with knowledgeable staff providing expert advice and guidance, and fitters who are polite and accommodating during the installation process.
Carpets, vinyl and wooden flooring in family-run showroom with fitting and installation service.
