This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.
What do customers say about Dales Cycles?
As of Apr 18, 2024, 275 customers have reviewed this business and rated it 4.8 Star out of 5. Trustguide conducted an in-depth analysis of Dales Cycles's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.
About this report
This report was produced by Trustguide on Apr 18, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source
Created by
Trustguide
Published on
April 18, 2024
Last updated
April 18, 2024
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Satisfaction Score
Based on the set of reviews used to generate this report, it appears that of Dales Cycles's customers had a positive experience.
As of Apr 18, 2024, 275 customers have reviewed this business and rated it 4.8 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.
Evaluating the various reviews for Dales Cycles Ltd, it is evident that the company has garnered a positive reputation for its customer service, expert knowledge, and the variety of products available. Customers frequently praise the staff for their helpfulness, patience, and personalized attention, including bike fittings and adjustments. The Cycle to Work scheme has been effectively utilized by customers with support from the Dales team. Notably, the commitment to after-sales service, such as offering a free first service, adds to their credibility. Furthermore, the company's ability to cater to a range of budgets and the absence of a 'hard sell' approach appears to sit well with customers. The experiences shared indicate that Dales successfully creates a community feel within a large shop atmosphere, which has led to repeat purchases and strong recommendations.
Positive Feedback
Key positive aspects highlighted by customers include the knowledgeable and patient staff who are willing to spend time answering questions and ensuring customers are well-informed. The hands-on assistance like bike fittings, free first service, and ready-to-ride options attest to Dales Cycles' commitment to customer satisfaction. Clients value the wide selection of bikes and accessories offered, along with conveniences such as parking facilities. Testimonials suggest a strong sense of loyalty from customers, with repeat purchases being a common trend. Staff members, mentioned by name in several reviews, demonstrate that personal interactions have had a lasting positive impact, enhancing the company's reputation as a trusted and community-focused retailer.
Concerns and Threads
Based on the reviews provided, there is a notable absence of negative feedback. Customers have not reported significant dissatisfaction with their experiences at Dales Cycles Ltd. Despite a thorough analysis of the customer testimonials, any negative aspects are not readily apparent within the context of the data supplied. This could indicate a consistently high level of customer service and satisfaction or may suggest that any less favourable experiences are not represented in the selected reviews.
Frequently asked questions about Dales Cycles
Does Dales Cycles offer a bike fitting service?
Yes, Dales Cycles offers a professional bike fitting service, with experienced staff to ensure your new bike is adjusted to your specific requirements.
Can I purchase a bike on the Cycle to Work scheme at Dales Cycles?
Yes, Dales Cycles participates in the Cycle to Work scheme, allowing you to purchase a bike in a tax-efficient way as part of an employee benefit.
What kind of post-purchase support does Dales Cycles provide?
Dales Cycles provides a comprehensive after-sales service, including a free first service to ensure your bike remains in top condition.
Recent customer reviews and testimonials for Dales Cycles
Marni Joy Brennan
5-Star
2 months ago
Recently bought a new gravel bike on the cycle to work scheme from Dales and they've been fantastic throughout the process! I spoke to Ian to help choose a bike and he was so knowledgeable, helpful and patient. Everything was great and set up perfectly when I picked up the bike and has been since. Have also booked in for a free first service. Thank you :-)
Brian Muir
5-Star
3 weeks ago
Huge amount of stock, so many bikes to choose from and every accessory you are ever likely to need. Very helpful staff and there’s a small car park for customers as on street parking is metered or double yellows.
Ian Waugh
5-Star
2 months ago
Great knowledge from the chap who served us. After discussing the spec of the bike he was happy for me to test ride up and down the street to check the bike fitted even though it was raining. When I picked up the bike I got everything adjusted for me like saddle height and new bottle cages. All very good.
Trustguide uses artificial intelligence to provide concise, neutral, unbiased, and objective summaries of business reviews. This synthesis allows our users to efficiently comprehend the experiences, praises, complaints, and inquiries of existing customers. The summaries are derived from popular review websites, ensuring that the source material is both reputable and publicly accessible.
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