Featured review

As of Apr 18, 2024, 210 customers have reviewed this business and rated it 4.6 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Biketrax's customer reviews analysis

The overall reputation of Biketrax is one of high esteem, with customer testimonials highlighting the company's knowledgeable and friendly staff, high-quality rentals, and prompt, reliable service. Customers consistently praise the guided tours, particularly through the Pentland Hills, recommending the experience to out-of-town visitors. The inclusivity of the business is celebrated, with customers from varied backgrounds like families and cycling enthusiasts feeling equally valued. However, there has been an expressed dissatisfaction with online and administrative aspects of bike hiring, which some users have found cumbersome. A notable service issue involved improper bike maintenance, resulting in a safety concern for the customer, signaling a potential area for improvement in quality checks and follow-up services.

Positive Feedback

Key positive feedback for Biketrax revolves around their exceptional customer service, as staff members are repeatedly described as 'knowledgeable,' 'friendly,' and 'welcoming.' Renting bikes from Biketrax seems to offer a valuable experience for customers, both locals and tourists, with several highlighting the convenience and joy of touring Edinburgh through bike rides. The guided tours and diverse range of bikes are particularly appreciated among users. Additionally, the company's responsiveness to mechanical issues and their commitment to getting customers back on the road promptly reflects a customer-centric approach. The dog-friendly coffee shop also adds an element of community engagement and enhances the customer experience.

Concerns and Threads

Despite many positive experiences, Biketrax has room for improvement in certain areas. Some customers find the online booking system and bike hire process intricate and unwieldy, possibly alienating less tech-savvy clients. This complexity creates a barrier to access and could potentially deter future rentals. Furthermore, a serious concern was raised regarding bike servicing – improperly tightened wheels resulting in a safety risk. This specific incident underlines the critical need for meticulous quality control and the importance of ensuring all repair work is checked thoroughly. To ensure confidence in their servicing, Biketrax might need to reinforce their post-service validation procedures.

Frequently asked questions about Biketrax

What types of bikes are available for rent at Biketrax, and can I reserve a specific model?

Biketrax offers a variety of rental bikes, including road bikes, cruisers, townies, and gravel bikes, suitable for different terrains and cycling preferences. You can inquire about specific models and availability by contacting them directly, as they offer more options than listed on their website.

Are there any guided tours available through Biketrax, and what can I expect from them?

Yes, Biketrax offers guided tours, such as the recommended tour through Pentland Hills. These tours are led by experienced guides like MacKenzie who ensure a unique and memorable cycling experience, showing cyclists spots they may not find on their own.

What is the bike hiring process at Biketrax, and are there any complexities I should be aware of?

The bike hiring process involves selecting a bike, signing online forms, and possibly paying a deposit. Some customers have found this process to be complex, so it may be beneficial to reach out to Biketrax beforehand for assistance or to clarify any concerns.

Recent customer reviews and testimonials for Biketrax

Amir H. Ashouri

5-Star

a month ago

Knowledgeable and friendly staff. I rented a Cinelli Veltrix during my visit in Edinburgh and enjoyed my time riding that bike around. Will be my go-to place to get road bike rentals when I am back here.

Todd Cowles

5-Star

2 weeks ago

Fantastic experience with this shop x 2! We rented some "cruisers/townie" bikes for a casual, self-guided (easy to do!) bike path/route ride out to Queensferry on the weekend, then did a fantastic tour of Pentland Hills with MacKenzie a few days later. Highly recommend out-of-towners book a guided ride as we did if you're considering the Pentlands. We never would have seen the things we did without him!

Jessica Stubbs

5-Star

3 months ago

Genuinely nice folks who are always ready for a chat, whether you’re in for something serious or just looking for a fun kid’s bike bell. I appreciate that I’ve never felt pressured, and am treated like a valued customer… no matter what type of bike rider I am. I am a mom that is mostly buying for my kids… and standing next to Lycra clad cycling enthusiasts - these folks are always welcoming. The dog friendly coffee shop doesn’t hurt either! ;-)

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Featured review

Biketrax's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Biketrax

What types of bikes are available for rent at Biketrax, and can I reserve a specific model?

Are there any guided tours available through Biketrax, and what can I expect from them?

What is the bike hiring process at Biketrax, and are there any complexities I should be aware of?

Recent customer reviews and testimonials for Biketrax

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About Biketrax