Formby Cycles has garnered significant acclaim for its exceptional customer service, with staff members often described as helpful, knowledgeable, and considerate. A key aspect of the positive feedback lies in the non-aggressive sales approach, along with the staff's genuine eagerness to assist and provide tailored advice, whether for bike adjustments, sizing, or identifying suitable products. The availability of a wide array of brands and accessories adds to the appeal, ensuring that customers have a variety of choices. The workshop quality is highlighted as top-notch, with staff possessing expertise to ensure that services and repairs meet high standards, contributing to building customer trust and loyalty. Furthermore, the acceptance of cycle schemes is a beneficial feature, enhancing the value proposition for customers.