Featured review

As of Mar 24, 2024, 185 customers have reviewed this business and rated it 4.7 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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The Gin Spa's customer reviews analysis

The Gin Spa reviews suggest a highly reputable establishment that provides a premium and relaxing experience to its clientele. Clients often praised the spa's ambiance, highlighting the beautifully decorated and calming spa rooms, and the surprise of a tranquil world set back from a posh location. The staff earn commendation for their professionalism and warmth, fostering a welcoming and almost royal treatment as expressed by customers. However, aspects such as the standard of certain food items and mismatches between the service delivered and the pre-listed menu have triggered some dissatisfaction. The 'little extras' such as positive affirmation cards and detoxing chocolate received positive attention in several reviews, indicating that these details contribute significantly to the overall customer experience. The Gin Spa’s unique selling point, offering a range of gins and non-alcoholic alternatives, enhances the spa's distinctive character, aligning with the preferences of gin enthusiasts. Overall, the company’s reputation boasts an allure of luxury and relaxation, albeit with some room for improvement in the catering department.

Positive Feedback

Key positive feedback from The Gin Spa clientele includes the luxe therapeutic environment, first-rate services, and attentive personnel. Many reviews have enthusiastically mentioned the plush decoration of the spa, contributing to an atmosphere conducive to relaxation and comfort. The variety in treatments—from massages to reflexology—is met with consistency in skill across the therapists, ensuring a high-quality service. The customer experience is heightened by the 'little extras' such as the selection of oils during treatments, the soothing ambient noise, the detoxing chocolate, and the complimentary gin and tonic. The spa prides itself not only on its treatments but also on providing customers with a holistic and immersive experience. The inclusion of affirmative cards and personalized advice from therapists after treatments exhibits the spa's dedication to the mental and physical well-being of its guests. Additionally, the extensive range of gins provides a unique post-treatment experience that clearly impresses those who visit the spa.

Concerns and Threads

While reviews largely sing the praises of The Gin Spa, certain aspects leave room for improvement. Some customers were dissatisfied with the catering element of their package, noting that the quality of the gluten-free bread and the thin spread of cucumber on the salad detracted from their experience. The afternoon tea, although generally received positively, was critiqued for not matching the standards set in the menu or lacking in taste according to one client. Additionally, another customer cited disappointment in the service provided by the spa, where the afternoon tea portion of the package included doubled items instead of a varied selection, and the absence of promised prosecco went without explanation or apology. These instances indicate inconsistency in the execution of the culinary component and communication mishaps, which undermine the overall excellence that The Gin Spa strives to uphold.

Frequently asked questions about The Gin Spa

Is there a range of treatments available at The Gin Spa?

Yes, The Gin Spa offers a wide variety of treatments, including massages, facials, reflexology, and more. Customers can select their preferred treatments and enjoy custom touches like personalized oils.

Does The Gin Spa accommodate special dietary requirements for their food offerings?

The Gin Spa attempts to cater to specific dietary needs, such as offering gluten-free options. However, some customers have reported inconsistencies with the food quality. It is recommended to discuss dietary needs in advance with the spa’s staff.

Are there any additional perks included with the treatments at The Gin Spa?

Many treatments at The Gin Spa come with extra perks such as a foot soak, affirming cards for positive thoughts, detoxing chocolate, and a complimentary glass of gin and tonic, emphasizing their commitment to an enriched spa experience.

Recent customer reviews and testimonials for The Gin Spa

Caroline Breen

5-Star

a month ago

Beautifully decorated, plush, relaxing spa rooms. Lovely therapists, giving lovely treatments. We had facials and reflexology this visit. In the past have had massages too. The little extras are a real treat too

darren macdonald

5-Star

6 months ago

Came here yesterday for the first time to treat my other half and myself to a signature body massage, it’s setback in a really nice and ‘posh’ location just off the road. We were treated like royalty as soon as we arrived for our appointment, and were taken downstairs to a place you never knew existed. It’s really dark and calming and the noises make you want to go to sleep. We were both in separate rooms which wasn’t a problem and I was seen by Elenja, she first of all gave me a foot soak with some foot salts, gave me some privacy to get changed and then she worked really well on my back especially working out the knots and the aches and pains from 43 years. You get to select a good selection of oils for her to use and she does ask you what firmness you’d like her to use on you. Everything is so nice and relaxing and the staff are so professional, brilliant first time there. You also get some positive words by selecting some cards st the start if your massage and a nice bit of detoxing chocolate afterwards . This was followed up by a nice glass of complimentary gin and tonic from the Gin bar up above.

Marie Smith

5-Star

2 weeks ago

Naomi was fabulous on the treatments. Loved it. The stag through on the cafe bar were very nice and helpful too. 4 stars is for the food. Ordered gluten free. The bread was the usual supermarket bread that I avoid buying as it breaks up but this was stale. The cucumber on the cucumber salad would have been half a millimeter and wasn't sure what was spread on one of the others as it was so thin too. Cakes were good though.

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The Gin Spa Reviews Summary

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Featured review

The Gin Spa's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about The Gin Spa

Is there a range of treatments available at The Gin Spa?

Does The Gin Spa accommodate special dietary requirements for their food offerings?

Are there any additional perks included with the treatments at The Gin Spa?

Recent customer reviews and testimonials for The Gin Spa

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Overall Rating

About The Gin Spa