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Texas Treasures

Texas Treasures Reviews Summary

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Gift Shops | Dallas, TX

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6662, 13350 Dallas Pkwy #3610, Dallas, TX 75240, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Texas Treasures?

As of Jul 17, 2024, 311 customers have reviewed this business and rated it 4.3 Star out of 5. Trustguide conducted an in-depth analysis of Texas Treasures's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

the person behind the counter was special

found nice texas souvenirs

made this such a nasty experience

could have been more helpful

His attitude was dismissive

closed the store 10 minutes early

the person attending was not very nice

Not a very wide selection of items

so so rude the whole time

should not be in customer service

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 17, 2024
Last updated
July 17, 2024

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Texas Treasures's customer reviews analysis

Based on the customer reviews gathered, Texas Treasures exhibits a mixed company reputation, with customer experience ranging from appreciative of the store's offerings to significantly dissatisfied with the customer service. The Dallas location, managed by the owner, seems to provide a sense of authenticity and commitment, as reflected in the positive sentiment of a reviewer who acknowledged the owner's tenure and direct involvement. However, recurring negative feedback highlights issues with a staff member, frequently described as a 'bald man with glasses,' whose demeanor is perceived as rude, dismissive, and unaccommodating. Such consistent reports suggest this individual's customer service approach significantly impacts the business's image unfavorably. Additionally, while the store fulfills a niche for Texas memorabilia, there is notable feedback addressing the limited selection of items, particularly in children's merchandise and adult-sized apparel.

Positive Feedback

The positive aspects of customer feedback for Texas Treasures reflect on the owner's dedication and the store's niche appeal for those seeking Texas memorabilia and souvenirs. Customers looking for a local shopping experience appear to appreciate that the store is owner-operated, indicating a level of care and authenticity in the business operations. Furthermore, the store's location within a mall is convenient for shoppers, and for some, it has successfully provided the desired Texas-themed items, meeting the needs of tourists and locals wanting to take home a piece of Texas culture.

Concerns and Threads

The negative customer feedback for Texas Treasures primarily pertains to poor customer service experiences and product selection concerns. Majority of the negative experiences revolve around a particular staff member, described as a 'bald man with glasses,' whose interactions with customers are frequently characterized as rude, dismissive, and lacking in helpfulness. Such reviews significantly tarnish the company's reputation and suggest an urgent need for improved customer service training or staffing changes. Additionally, customers expressed disappointment regarding the limited selection of merchandise, specifically the lack of variety in Texas-themed toys and clothes for kids, as well as insufficient adult-sized clothing. This suggests that while some customers find what they need, others leave unsatisfied with the product range.

Frequently asked questions about Texas Treasures

Who typically operates the Texas Treasures store during the week?

The Texas Treasures store is typically operated by the owner herself during the week, who has been working there for over 15 years and took ownership last year.

What kinds of products can I expect to find at Texas Treasures?

Texas Treasures specializes in Texas memorabilia and souvenirs. You can expect to find various items themed around Texas culture and history, though some customers have noted the selection can be limited, particularly in children's items and adult-sized clothing.

How does Texas Treasures handle customer service issues?

While there has been a pattern of negative feedback regarding customer service, particularly involving a staff member described as a 'bald man with glasses,' it is not clear how the store addresses these issues. Potential customers might want to consider this when deciding to visit the store.

Recent customer reviews and testimonials for Texas Treasures

Texas Treasures
Derek Crager
5-Star
a year ago
I can tell upon entering the Dallas location for this two store local chain that the person behind the counter was special. Turns out the owner herself runs the store through the week. She's worked here 15 years and purchased from the previous owner last year when he retired. If you're looking for Texas memorabilia or if you're a tourist wanting something nice to take home then you can find it here. The store sits on the third floor of the mall.
Texas Treasures
Jaquelin Guillen
5-Star
2 months ago
0/10 - The bald man with glasses made this such a nasty experience. When asked a question he was rude and dismissive. Was looking for souvenirs for my friends and when I asked if he had something in the back he cut me off so quick. He made it clear he didn’t want me there. Then when checking out he said he “wished people would just get out of Texas” Like ok?? You work at a gift shop and don’t want tourist at your store? Lol Don’t spend your money here y’all.
Texas Treasures
Sumin Thomas
5-Star
a year ago
Got my little touristy thing for a little kiddo. I wish they had more Texas themed toys/clothes for kids. The selection is very limited and a lot of the personalized items like the name plates and Texas ranger badges had names that were out of stock. The gentleman who was working the cash register could have been more helpful. The speakers were also blasting a baseball game at the volume of a sports bar 🤷‍♂️ As a native Texan, it’s not our best look for sure. I’m hoping the airport has better options when I head back.
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 20% of Texas Treasures's customers had a positive experience.

Positive
20%
Neutral
10%
Negative
70%
More details
Texas Treasures

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.3
/5
311
reviews
Excellent
Good
Average
Fair
Poor
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