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Rare Device Reviews Summary

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Gift Shops | San Francisco, CA

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600 Divisadero St, San Francisco, CA 94117, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Rare Device?

As of Jul 17, 2024, 126 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Rare Device's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

perfect gift for my design-minded friend

love this shop

Perfect for gift shopping

Definitely worth checking out

welcomes with warmth

super nice and friendly

Nice array choice

get ignored every time

Overpriced, fragile jewelry

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 17, 2024
Last updated
July 17, 2024

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Rare Device's customer reviews analysis

Rare Device appears to offer a varied and distinctive range of products, judging by the specific mentions of a reversible glass vase, colorful modern goods, and unique jewelry items. Customers view it as an excellent place for gift shopping, with numerous reviewers expressing satisfaction with the shop's ability to provide special and whimsical items. The shop is also commended for its periodic rotation of merchandise, which keeps the selection fresh and appealing. However, customer service experiences seem to be inconsistent – while some patrons feel warmly welcomed and praised the helpful staff, another customer reports feeling ignored on several visits. Issues with product quality have also surfaced, particularly with the jewelry, where there is a report of a customer experiencing a breakage and subsequently not receiving satisfactory after-sales support.

Positive Feedback

Rare Device is positively perceived for its unique and constantly-refreshed inventory, making the store a preferred destination for gifts and personal indulgences. Customers have highlighted the attractiveness of the shop's ambiance, along with the diversity and uniqueness of the items available – from reversible glass vases and locally themed products to colorful candles and San Francisco-inspired art prints. Positive customer experiences also emphasize the friendly and welcoming nature of some staff members, further contributing to the shop's charm and appeal to the local community. Such consistent feedback on the store’s special atmosphere and the diverse, whimsical product lineup underscores the positive attributes of Rare Device.

Concerns and Threads

Despite many positive reviews, Rare Device has faced some criticism, most notably concerning customer service and product quality. One review explicitly states a feeling of being ignored, suggesting a possible issue with inclusivity or staff attentiveness. Additionally, there's an account of a negative experience involving the purchase of overpriced and fragile jewelry that broke easily and did not receive proper customer support for repair or replacement. This raises concerns about the pricing and durability of their items, as well as the effectiveness of their customer service in handling such incidents. Consequently, these negative aspects could potentially deter prospective customers and negatively impact the store's reputation.

Frequently asked questions about Rare Device

Does Rare Device offer a diverse range of products?

Yes, Rare Device is known for its varied and unique range of products, including gifts, art prints, jewelry, and household items with a modern aesthetic and sometimes locally themed.

What do customers say about the service at Rare Device?

Customer opinions on service at Rare Device vary. While some praise the staff's friendliness and helpfulness, others have felt ignored or have experienced unsatisfactory service, particularly regarding post-purchase support for the store's products.

Are there any concerns about product quality at Rare Device?

There have been isolated complaints regarding product quality, specifically pertaining to jewelry items. Customers have reported issues with durability, and some have expressed dissatisfaction with the handling of refunds or exchanges.

Recent customer reviews and testimonials for Rare Device

Rare Device
Liz Z.
5-Star
a month ago
Adorable shop full of beautiful, whimsical things. A person working there helped me pick out the perfect gift for my design-minded friend--this gorgeous reversible glass vase-- who loved it! Also my favorite place to get cards for birthdays/holidays and such. Every time I walk by it, I feel lucky to have such a special shop in my neighborhood :-)
Rare Device
Danie Guerrero
5-Star
3 weeks ago
I pretty much get ignored every time i visit this shop. No hello, no eye contact, no good bye or thanks for visiting. Clearly they are capable of such service because I can see and hear how excited they are with customers of a specific origin. I love checking out kids stuff. I’ve visited the shop while in my work uniform (I work in the area) and in casual wear and every time I feel less then welcomed. Today I just got tired of it so 👍
Rare Device
Tammy Vinson
5-Star
3 months ago
If you love colorful modern goods, you’ll love this shop! Perfect for gift shopping, and sometimes they carry local-themed items as well.
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 70% of Rare Device's customers had a positive experience.

Positive
70%
Neutral
10%
Negative
20%
More details
Rare Device

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
126
reviews
Excellent
Good
Average
Fair
Poor
More details

About Rare Device

Gift Shops
Store/gallery featuring housewares & art objects by local designers, artists & artisans.
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