Featured review

As of Jul 17, 2024, 40 customers have reviewed this business and rated it 4.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Urban Dwell's customer reviews analysis

Urban Dwell's reputation, according to recent reviews, is largely positive, with the store praised for its wide and unique selection of gifts, local theming, and fun browsing experience. Customers appreciate the curated assortment of items suitable for various occasions, including holidays, birthdays, and housewarming gifts. A specific commendation is given for the personalized service, such as hand-writing messages on cards. However, this positive experience is slightly marred by a report of less than welcoming staff energy, indicating an area for improvement in customer service. Overall, the store appears to be a favorite for finding thoughtful and locally themed gifts, contributing to its strong reputation among customers.

Positive Feedback

Positive customer feedback for Urban Dwell is centered around the unique and curated variety of products that cater to a wide audience, making it a go-to destination for gifts. The store is lauded for its selection of locally themed items, which seem to resonate well with those looking for DC-centric gifts. Customers also appreciate the one-stop shopping convenience, where they can find something for everyone, enhancing customer satisfaction. Additionally, the store's ambiance and fun, quirky items like plant plushies and themed bandaids contribute to an enjoyable shopping experience. The commendable inclusion of treats for pets and exemplary customer service, such as during the quarantine period, displays the store's commitment to going above and beyond for their clientele.

Concerns and Threads

Despite overwhelmingly positive reviews, Urban Dwell does face criticism regarding the customer service experience with some of the staff. A particular review notes the 'bad energy' from the ladies working at the time, mentioning a lack of greeting or acknowledgment, which can detract from the overall positive shopping experience. This isolated feedback suggests that while the products are well-received, consistent customer service training and engagement could further enhance the company's reputation.

Frequently asked questions about Urban Dwell

Does Urban Dwell offer a wide range of gift options?

Yes, Urban Dwell is praised for its wide array of unique and curated gifts suitable for people of all ages and for various occasions, including holidays, birthdays, and housewarming parties.

Can I find local or DC-themed gifts at Urban Dwell?

Absolutely, Urban Dwell specializes in DC and DMV-focused items, offering a selection of local themed gifts, such as DC flag drink coasters and other merchandise that celebrates the local culture.

Is the customer service at Urban Dwell generally well-regarded?

Reviews mostly indicate a positive experience with Urban Dwell's customer service, highlighting personalized attention like handwritten card messages. However, there has been feedback suggesting that the welcome by the staff can sometimes lack warmth, which the store could improve upon.

Recent customer reviews and testimonials for Urban Dwell

Dylan Moore

5-Star

6 months ago

This is the one y’all! Came in looking for a simple Christmas candle, left with so many cute, curated gifts for my friends! No shortage of lovely gifts here if you’re looking to do some holiday shopping for yourself or your loved ones.

Charlotte Rivard

5-Star

5 months ago

This store has so many unique and adorable things! Fruit themed bandaids, a little bed for your kitchen sponge, plant plushies, even Taylor Swift and Travis Kelce stickers lol. A fun place to browse if you are in the neighborhood.

Miah D

5-Star

3 months ago

An amazing place to stumble into during a hot girl walk, perfect for finding a unique card for your long-distance best friend in Europe. A HUGEEEEE shoutout to Monique (hope I’m spelling it correctly) for beautifully handwriting my message inside the card

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Urban Dwell Reviews Summary

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What do customers say about Urban Dwell?

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Featured review

Urban Dwell's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Urban Dwell

Does Urban Dwell offer a wide range of gift options?

Can I find local or DC-themed gifts at Urban Dwell?

Is the customer service at Urban Dwell generally well-regarded?

Recent customer reviews and testimonials for Urban Dwell

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Overall Rating

About Urban Dwell