Customers frequently commend VELVET MOON for its beautiful and eclectic range of products, which are often described as perfect for gift-giving. The shop's ability to stand out with items that are 'a wee bit different' is a recurrent theme that delights patrons. The staff, particularly Brenda, earns high marks for being friendly, chatty, knowledgeable, and non-pressuring, thereby enhancing the shopping experience. The support for local artists and the provision of detailed information about the artworks contribute to a richer customer experience. Shoppers express a sense of discovery and pleasure when visiting the store, noting the positive atmosphere and the authenticity of products like crystals. The feat of meeting unique and challenging customer demands, such as finding a suitable wedding card for a customer's ex-husband's wedding, underscores the shop's commitment to personalized service.