Open House Reviews Summary

Unclaimed

Gift Shops | Philadelphia, PA

Claimed

107 S 13th St, Philadelphia, PA 19107, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Open House?

As of Aug 19, 2024, 202 customers have reviewed this business and rated it 4.6 Star out of 5. Trustguide conducted an in-depth analysis of Open House's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

this place is amazing

staff are friendly and knowledgeable

highly recommend the Open House Store

Great selection of Philly Merchandise

Cute store

Cool store with a fun selection

You have to stop by

has the best of Philly Fan Gear

Awesome spot with great nic-nacs

Really cute shop with lots of unique merch

Excellent place for gifts

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
July 17, 2024
Last updated
August 19, 2024

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Open House's customer reviews analysis

Evaluating the collection of reviews for Open House Store, it appears the establishment has cultivated a largely positive reputation, defined by its niche selection of Philadelphia-themed merchandise and friendly, knowledgeable staff. Customers have expressed high regard for the store's unique product offerings, encompassing items such as window flag decorations and Philly Fan Gear, which cater to both residents and tourists seeking authentic memorabilia. The customer experience appears to be enhanced by an animated and approachable staff, suggesting a welcoming environment conducive to repeated patronage. However, a notable drawback is the perception of high pricing, which some customers view as excessive, prompting comparisons with online alternatives where similar items may be found at a lower cost. The prevalence of phrases like 'overpriced' amidst otherwise positive feedback indicates price sensitivity among the clientele could be a consideration for the establishment's value proposition.

Positive Feedback

The Open House Store has garnered affirmations for several key aspects of its business. Customers praise the distinctiveness and variety of its merchandise, particularly Philadelphia-themed items, which resonate well with those seeking locality-specific gifts. Positive feedback frequently highlights the engaging nature of the staff, suggesting they contribute substantially to the pleasant shopping experience. Moreover, the ambiance of the store is characterized as 'fun' and 'cool,' indicating an effectively curated retail environment that entices visitors to return. The store's ability to present a selection seemingly tailored for 'any type of person' underscores its adeptness in product diversity, which alongside the allure of good deals, leaves a lasting impression of delight among its customers.

Concerns and Threads

While many aspects of Open House Store are lauded, customer sentiment reveals a significant concern with the store's pricing strategy. The term 'overpriced' surfaces in customer reflections, signifying a discord between the perceived value of products and their price points. This issue acts as a deterrent for some, who feel inspired by the store's selection but are ultimately driven to seek cheaper alternatives online. Additionally, there's an implicit warning of a tendency to overspend, a sentiment that although attributes the store's selection as enticing, can also be interpreted as a caution for potential buyers to be wary of their budget constraints during a visit.

Frequently asked questions about Open House

Does Open House Store have a wide selection of Philadelphia-themed items?

Yes, Open House Store specializes in a variety of unique Philadelphia-themed merchandise that is highly recommended by customers for anyone looking for gifts or memorabilia that celebrate the city.

Are the products offered at Open House Store considered affordable?

Some customers have noted that while the store offers a diverse selection of goods, the prices may be higher than expected. Visitors are encouraged to budget accordingly, as finding the same items online at a lower cost may be possible.

What is the overall atmosphere and customer service like at Open House Store?

The store is frequently described as having a welcoming and enjoyable atmosphere with a fun selection of products. Staff are consistently praised for being friendly, knowledgeable, and contributing positively to the customer experience.

Recent customer reviews and testimonials for Open House

Open House
Vanilla Goodness
5-Star
3 weeks ago
We were actually there today. We were window shopping after dinner and just had to go in. Well let me tell you, this place is amazing. We were looking for a couple of window flag decorations, kind of unique to Philadelphia. And they have them. We are definitely returning to make a purchase. The staff are friendly and knowledgeable and animated. If you are looking for something unique as a gift. This is the place to shop. I highly recommend the Open House Store.
Open House
Cherry Shen
5-Star
3 months ago
Great selection of Philly Merchandise. Fun to visit but unfortunately very overpriced. Great place to come and be inspired and go home and order same thing from internet for less money.
Open House
Linda Schnepp Gordon
5-Star
4 months ago
Cute store. Lots of "Philly merch". Good deals. I wanna go back since I was in a rush the day I went but I did still buy a few trinkets!
Read all reviews

Satisfaction Score

Based on the set of reviews used to generate this report, it appears that 100% of Open House's customers had a positive experience.

Positive
100%
Neutral
0%
Negative
0%
More details
Open House

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.6
/5
202
reviews
Excellent
Good
Average
Fair
Poor
More details

About Open House

Gift Shops
Gift boutique offering stylish home accessories, bath & body products, jewelry & baby gear.
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