Featured review

As of Jul 17, 2024, 345 customers have reviewed this business and rated it 3.9 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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Xenos Gifts's customer reviews analysis

Xenos Candy N Gifts generally upholds a strong reputation with testimonials citing exceptional customer service, especially pointing to the owner, Tina, as a driving force behind the positive experiences. Customers frequently laud the store for its wide product selection, good prices, and prime location in the heart of Philadelphia. Personalized attention and added value, such as local recommendations and historical insights, contribute significantly to the overall customer experience. However, there are isolated instances of negative feedback, with complaints about rude treatment and strict policies on handling merchandise, casting a shadow on an otherwise celebrated customer service record. The dichotomy in reviews suggests that while many have outstanding experiences, there is room for improvement in consistency and customer interaction.

Positive Feedback

Positive reviews for Xenos Candy N Gifts highlight key aspects such as an extensive selection of local merchandise and the quality of customer engagement led by the owner, Tina. Enthusiastic mentions of the store's variety and pricing suggest that customers find value and satisfaction in the range of options available. The personalized service, including local guidance and friendly conversations, adds a unique touch to shopping, transforming regular transactions into memorable encounters. The reports of Tina's kindness, patience, and enthusiasm indicate a strong personal connection she establishes with visitors, which is a significant positive attribute that reinforces repeated patronage and recommendations.

Concerns and Threads

Despite frequent positive feedback, Xenos Candy N Gifts has received criticisms that highlight specific negative aspects of customer service. Some customers report experiences perceived as rude and unwelcoming behavior, particularly in regards to interactions with merchandise. These reports include allegations of being unjustly scolded for touching or inspecting potential purchases, suggesting a need for clearer communication of store policies. Furthermore, the defensive reactions from the store to customer complaints indicate potential issues with handling criticism and managing customer relations. This contrast in experiences points to an inconsistency that could tarnish the overall perception of the business.

Frequently asked questions about Xenos Gifts

Does Xenos Candy N Gifts offer a wide variety of merchandise?

Yes, according to customer feedback, Xenos Candy N Gifts boasts a broad selection of Philadelphia merchandise, candies, and gifts, often praised for its variety and quality.

Is the customer service at Xenos Candy N Gifts generally well-regarded?

The majority of customer reviews highlight exceptional customer service, particularly commending the owner, Tina, for her warmth and engagement. However, there are some reports of negative service experiences to consider.

Are there any concerns I should be aware of when shopping at Xenos Candy N Gifts?

While most experiences are positive, some reviewers have mentioned strict policies regarding handling merchandise and negative interactions. It may be beneficial to ask for assistance before inspecting products to avoid misunderstandings.

Recent customer reviews and testimonials for Xenos Gifts

boston osceola

5-Star

6 months ago

Greatest postcard selection bar none in Philadelphia! Customer service is top notch. Xenos Candy and Gifts is THE ONLY place in Philly for quality Philadelphia merchandise, Variety and good prices. Tell my friend, The Big Guy From Across the Bridge sent ya. Now get outta here

Opal Montes

5-Star

5 months ago

My family and I had a great experience. Tina, the owner, was incredibly welcoming, warm, knowledgeable and engaging. She told us about the best places to try around and recommend her favorites, which were great! Her shop was wonderful and the prices were great! The variety of her merchandise was great and we found more than what we were looking for. Not only was she incredibly friendly, we even discussed upcoming vacations and she recommended where to go in her home country. We truly had a wonderful experience, I'll be going back again! Stopping by her store was one of the best parts of our trip to Philly.

Becky Soh

5-Star

3 months ago

Horrible rotten rude woman working behind the counter. I understand not wanting people touching your stuff but she simply told us to leave when we were ready to purchase. If she doesn't want people to take so long looking, she should find another job or organize her stupid shop better. We certainly weren't the ones who made it messy. Go to Old City Souvenirs instead! ETA: We did NOT spend over an hour in the store. We opened maybe five shirts total but wouldn't have had to if things were tidy to begin with. We had decided and were literally ready to purchase when she told us to leave. Just to be petty, I'm adding our time-stamped receipts from Old City and Sonny's. We made purchases at both less than an hour apart yet somehow were able to spend "over an hour" at Xenos in between. We actually visited another store too before Xenos.

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Xenos Gifts Reviews Summary

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Featured review

Xenos Gifts's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about Xenos Gifts

Does Xenos Candy N Gifts offer a wide variety of merchandise?

Is the customer service at Xenos Candy N Gifts generally well-regarded?

Are there any concerns I should be aware of when shopping at Xenos Candy N Gifts?

Recent customer reviews and testimonials for Xenos Gifts

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Overall Rating

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