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Terra Staffing Group
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Terra Staffing Group Reviews Summary

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Recruitment Agencies | Phoenix, AZ

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2421 W Peoria Ave Suite 126, Phoenix, AZ 85029, United States

Trustguide Rating

TrustScore®
A+
A
B
C
D
F
Graded by
Trustguide®

This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Terra Staffing Group?

As of Apr 13, 2024, 257 customers have reviewed this business and rated it 4.1 Star out of 5. Trustguide conducted an in-depth analysis of Terra Staffing Group's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 13, 2024
Last updated
April 13, 2024

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Terra Staffing Group's customer reviews analysis

Assessing the overall reputation of TERRA Staffing Group through recent reviews presents a mixed image. Positive experiences highlight the welcoming and professional conduct of the staff, specifically noting individuals like Deniece and Kylah for their dedication and supportive roles in the employment process. Customers appreciate the ease of documentation handling, as with the case of uploading I-9 information, and the opportunities provided. However, there are notable grievances, such as potential discrimination, lack of support for individuals with less experience, and issues with pay and representation. Concerns regarding customer service and interpersonal treatment by certain staff members, like experiences of rudeness or feeling disrespected during interviews, have been raised, suggesting a variability in customer service quality that could influence the company's reputation negatively.

Positive Feedback

Positive feedback for TERRA Staffing Group is characterized by commendations for their personnel's professionalism, helpfulness, and efficacy. Clients have expressed gratitude towards staff members such as Deniece, Kylah, and teams at various locations for their welcoming attitudes, thorough support during the interview processes, and efficient resolution of technical issues with documentation. The staff’s proactive communication and assistance in securing job opportunities have led to successful employment outcomes, enhancing customers’ lives and contributing to the perceived dependability of TERRA Staffing Group's services.

Concerns and Threads

Review analysis uncovers several negative aspects affecting TERRA Staffing Group’s client satisfaction. The company has been criticized for exclusivity in job placements, particularly towards newcomers lacking '6 months minimum' experience, with this prerequisite being poorly communicated in advance. Some clients have reported disrespectful treatment during interviews and perceive a racial bias, which severely tarnishes the company's commitment to professionalism and equality. Payroll issues, including errors in wage and holiday pay calculations, combined with a lack of accountability from the staffing team, further fuel dissatisfaction. These issues contribute to a sentiment of disregard for employees' well-being and a question mark on the company's integrity and efficiency.

Frequently asked questions about Terra Staffing Group

Does TERRA Staffing Group require applicants to have a minimum amount of experience?

Based on customer feedback, TERRA Staffing Group may have a requirement for applicants to possess a minimum of 6 months of relevant experience for certain positions. However, this requirement is not clearly stated on the company’s website and can lead to confusion and frustration among potential recruits.

How does TERRA Staffing Group support candidates during the interview process?

TERRA Staffing Group is reported to have a supportive staff that assists candidates through the interview process. This includes providing clear explanations, efficient documentation assistance, and a welcoming atmosphere. However, experiences can vary, and there have been isolated reports of disrespectful treatment.

Are there any known issues with TERRA Staffing Group’s payroll system?

Some clients have expressed dissatisfaction with TERRA Staffing Group’s payroll system, mentioning instances of incorrect hour calculations and holiday pay issues. While these complaints highlight concerns, they do not represent the experience of all employees, and prospective candidates should inquire further about payroll accuracy and problem resolution.

Recent customer reviews and testimonials for Terra Staffing Group

Terra Staffing Group
Lucy Lopez
5-Star
2 months ago
First time working with the Terra staffing group and everyone was so welcoming and understanding ! Deniece did an awesome job in explaining the process and also ensuring we were well taken care of throughout the process of interviewing. Susana came out and also ensured we were taken care of ! everyone was super sweet !
Terra Staffing Group
Vincent Duran
5-Star
2 months ago
I greatly appreciate terra and all they have done for me. I would specifically like to thank kylah H. and everything she has done for me. She is very straight forward with her work and I can see she takes her profession very serious.
Terra Staffing Group
Jay Are
5-Star
5 months ago
Hello google reviews, my name is James I been with Terra Staffing Group since March 15, 2020. They always treated me good I had trouble with up loading my I-9 info and Deniece had me come in and it took her all of 2-3 minutes to upload. Terra Staffing Group has professional well knowledge staff on hand always. I appreciate their services and their job opportunities they have !
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Terra Staffing Group's customers had a positive experience.

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Terra Staffing Group

Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
4.1
/5
257
reviews
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Poor
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About Terra Staffing Group

Recruitment Agencies
Named Best of Staffing® 13 years running, we specialize in finding the Right Fit. Though we use state-of-the-art technology tools, we know that "high-tech" will never replace "high touch." We take the time to understand not only the job seeker's skills and experience, but also their hopes and dreams. We know that a job is more than a paycheck. In the right job, you're part of something bigger. That's why our mission is simple: Success Stories Created Daily. And every year we help thousands of people create their own success stories. We believe in the power of people. And we believe in the power of jobs. So whether you're looking for temporary work, your dream job, or something in between, let us help!
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