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Am2Pm Group Reviews Summary

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Recruitment Agencies | Birmingham

179 High St, Birmingham B23 6SY

Trustguide Rating

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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Am2Pm Group?

As of Apr 18, 2024, 292 customers have reviewed this business and rated it 3.9 Star out of 5. Trustguide conducted an in-depth analysis of Am2Pm Group's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

About this report

This report was produced by Trustguide on Apr 18, 2024, based on a randomly selected set of publicly available reviews, sorted by relevance. Trustguide uses Natural Language Processing to analyze the data set and produces unbiased and objective review summaries. See source

Created by
Trustguide
Published on
April 18, 2024
Last updated
April 18, 2024
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Am2Pm Group's customers had a positive experience.

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Am2Pm Group's customer reviews analysis

An analysis of recent customer feedback indicates that AM2PM Recruitment - Birmingham is facing substantial criticism regarding their responsiveness and professionalism. Several customers have reported a severe lack of communication, with the agency failing to answer phone calls and respond to messages. Instances of unprofessional conduct have been highlighted, such as allegations of an employee being fired for requesting time off due to physical health issues, racial harassment at a job site, and overall rudeness on the part of the staff. Concerns over wage discrepancies and failure to remunerate accrued holidays due to administrative errors have also surfaced, further affecting the agency's reputation. Despite these numerous negative experiences, there is a singular report of a positive interaction, where employees Mike and Fabienne were commended for providing exceptional service and assistance in finding work for a client. The predominance of negative feedback, however, suggests that these positive experiences may be outliers rather than reflective of the agency's standard operations.

Positive Feedback

While the majority of reviews for AM2PM Recruitment - Birmingham are critical, there is at least one significant positive account within the feedback. A customer has cited a positive experience specifically acknowledging the efforts of two staff members, Mike and Fabienne, who were described as going the 'extra mile' to help secure employment. This indicates that within the agency, there are employees who are committed to providing quality service and are capable of facilitating successful job placements. Customers within the context of this favorable interaction received attentive and supportive engagement, leading to a satisfactory outcome.

Concerns and Threads

The negative aspects delineated from AM2PM Recruitment - Birmingham's client reviews are notable and several in number. Key issues include a pronounced lack of communication, with the agency frequently not answering phone calls or replying to messages. Customers have also reported instances of unprofessional behavior from the agency's operatives, including rudeness and failing to follow through with job placement after trials. Racial discrimination has been mentioned in one account, which is particularly alarming. There are complaints about wage issues, wherein an employee faced difficulties receiving payment for accrued holidays due to purported administrative errors. This consistent pattern of negative experiences reported by multiple customers suggests systemic issues within the agency that may impact its ability to provide reliable and professional recruitment services.

Frequently asked questions about Am2Pm Group

What should I do if I experience a lack of communication from AM2PM Recruitment - Birmingham?

If you encounter difficulties in getting a response from AM2PM Recruitment, it's advisable to attempt different modes of communication such as email, direct phone calls during their stated business hours, or reaching out through their official website or social media channels. If the issue persists, consider providing feedback or seeking assistance with another member of their team.

What kind of support can I expect from AM2PM Recruitment when looking for a job?

Based on the reviews, customer experiences with support can vary. While some reports indicate a lack of responsiveness and professionalism, there are instances where staff members have been helpful in the job search process. It's crucial to engage proactively with the agency and request clear guidelines on the recruitment process.

Are there any reported issues with wages or holiday pay at AM2PM Recruitment - Birmingham?

Yes, some reviews have highlighted problems related to wage payment and specifically the handling of accrued holiday pay due to administrative errors. If you choose to work with AM2PM Recruitment, it is recommended that you keep detailed records of your hours and follow up promptly on any discrepancies in your pay.

Recent customer reviews and testimonials for Am2Pm Group

Am2Pm Group
A Hassan
1-Star
a week ago
Terrible agency. I’ve asked to take off because of a bad back and I got fired! The worst agency I’ve ever seen
Am2Pm Group
Ayodele Victor
1-Star
5 months ago
Unresponsive and they sent me to evri to be racially abused by a Ukrainian supervisor lady.i was working and she's constantly insulting and yelling in my head and told me to leave by 3am, we will get in touch sooner.
Am2Pm Group
Keni Ji
1-Star
5 months ago
NEVER ANSWER THE PHONE. An Absolute horrendous agency.. They have so many jobs available they never and i mean never answer the call i tried calling from various numbers etc they never ever answer the call or respond to your job applications etc but they post so many jobs daily. Pathetic establishment.
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Overall Rating

TrustScore®
A+
A
B
C
D
F
Verified by
Trustguide®
Overall Rating
3.9
/5
292
reviews
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About Am2Pm Group

Recruitment Agencies
AM2PM Group Holdings Ltd own specialist managed services and recruitment divisions that offer companies, temporary workers and job hunting candidates a fast, efficient and reliable service. We offer a range of services including temporary workers to customers, managed services within retail and manufacturing, a training company, a workwear company and permanent candidates to join your business. Established in 2003 we aim to build partnerships with our customers by understanding what your aims are, your working environment and your specific requirements. As a result, we offer a professional, bespoke and cost-effective service. To find out more about how AM2PM companies can help with your requirements contacts us today,
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