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Southern Botanical
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Southern Botanical Reviews Summary

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Landscape Gardeners | Dallas, TX

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3151 Halifax St Suite 100, Dallas, TX 75247, United States

Trustguide Rating

TrustScore®
A+
A
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F
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This rating reflects Trustguide's opinion about the organization's customer feedback published on review platforms.

What do customers say about Southern Botanical?

As of Apr 04, 2024, 148 customers have reviewed this business and rated it 4.5 Star out of 5. Trustguide conducted an in-depth analysis of Southern Botanical's publicly available reviews, carefully extracting sentiment phrases to help users understand customer experiences.

This report was generated using data from publicly available review platforms. To learn more about verification and authentication of reviews, please visit the respective review platform. View source

Created by
Trustguide
Published on
April 4, 2024
Last updated
April 4, 2024

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Southern Botanical's customer reviews analysis

Southern Botanical Landscaping enjoys a robust reputation, generally marked by commendations of their ability to handle large-scale projects and emergency interventions with professionalism and efficiency. Customer satisfaction seems tied to the company's responsiveness, detailed written estimates, and high regard for project management. Personnel like Henry Payne, Cutberto, Neri, David, and Gerardo are consistently praised for their work, suggesting a strong team with capable leadership. The deliberate selection of plant materials and successful execution of landscaping projects are routinely highlighted, contributing to positive impressions. However, there are instances of dissatisfaction, particularly concerning customer service, project supervision, and crew behavior, which appear as isolated events but still affect the overall perception of the firm. These negatives are outweighed by the frequency and enthusiasm of positive testimonials, giving the company a predominantly favorable reputation among its clientele.

Positive Feedback

Positive customer feedback for Southern Botanical focuses on several key aspects including professionalism, expertise, and the quality of work. Significant praise is given for their ability to rescue and effectively manage large and complex landscaping projects, with specific commendations for response times and the quality of plants from their nursery. Operations Manager Henry Payne and his design team are noted for their efficient project turnaround. Clients appreciate the hands-on approach to monitoring irrigation and plant growth, as well as the professional and detailed estimates provided. Furthermore, customers find value in the personal commitment shown by the staff, particularly David and Gerardo, with respect to tree services and ongoing property maintenance. The consistent mention of positive changes and the proactive nature of Southern Botanical in addressing property issues indicate a strong customer-oriented mindset.

Concerns and Threads

Despite many positive reviews, Southern Botanical has faced criticism that highlights areas for improvement. A notable concern relates to customer experiences with supervision and crew behavior; a perception is created of insufficient oversight, leading to miscommunication and improper execution of services such as tree pruning. This has caused frustration among some clients who expect seamless service alignment with the premium prices paid. Complaints of crew unprofessionalism, including rushed work and inadequate site cleanup, suggest a disconnect between client expectations and service delivery in some instances. Such experiences may erode trust and raise concerns about quality control and value for money, potentially impacting the company's repute and client retention for those affected.

Frequently asked questions about Southern Botanical

What kind of projects can Southern Botanical manage?

Southern Botanical is equipped to manage a wide range of landscaping projects, from large-scale designs and installations to routine maintenance tasks like tree trimming and fertilizing. They have experience with residential projects and contractor work for HOA communities and commercial properties.

Does Southern Botanical provide detailed project estimates?

Yes, Southern Botanical is known for providing professional and detailed written estimates for their projects, ensuring transparency and clarity on what will be delivered.

How does Southern Botanical handle project oversight and customer service?

Southern Botanical generally receives positive feedback for their project management and customer service, with team members often named for their professionalism and responsiveness. However, there have been isolated complaints regarding supervision and the behavior of some crew members, suggesting that while they strive for high standards, there are opportunities for enhancing oversight and consistent customer service.

Recent customer reviews and testimonials for Southern Botanical

Southern Botanical
Carol S
5-Star
a week ago
Outstanding in every aspect from design to installation and beyond. We were in the middle of a 6 figure project and found ourselves dealing with a nightmare situation with another high end landscape/design company. We fired the other company and called Southern Botanical to take over the project. They jumped in and truly saved the day. Henry Payne, Operations Manager/Design Build, and his designer worked with us to get back on track--they moved quickly and efficiently to get the work completed. Cutberto and Neri, the project managers, did an impeccable job with the installation. The plant materials that were selected from the nursery were gorgeous and our yard looks spectacular. These guys were out here on a regular basis checking the irrigation settings and the plant growth. Their written estimates are professional and detailed. They do what they say they will do and plant what is actually on the proposal. Phone calls and texts are answered quickly. We highly recommend Southern Botanical for your residential project.
Southern Botanical
Tom
5-Star
6 days ago
Southern Botanical, Gerardo and his crew did a great job trimming our trees. Very professional trimming and also cleanup. David and Gerardo were easy and great to work with on the project and know their business. Simon did a great job fertilizing all the trees afterward.
Southern Botanical
Ed Valenz
5-Star
6 months ago
They call them selfs professionals, their bad work speaks volumes, they scalp everything, they rush the work and then they go hide in the bushes or trees until is time for lunch or time to go home. How they stay in business it's beyond me, because I'm sure they are consistent at sucking, they have here. Some of these four star reviews seem fix, or their family members are posting them Home owner @ a large HOA
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Satisfaction Score

Based on the set of reviews used to generate this report, it appears that of Southern Botanical's customers had a positive experience.

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Southern Botanical

Overall Rating

TrustScore®
A+
A
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C
D
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Verified by
Trustguide®
Overall Rating
4.5
/5
148
reviews
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About Southern Botanical

Landscape Gardeners
Southern Botanical is a locally owned, full-service commercial and residential landscaping company specializing in lawn, garden, and irrigation maintenance, certified tree care, landscape design, and installation. Our team of experienced professionals has been cultivating award-winning landscapes in Dallas - Fort Worth since 1995. As The Green Standard in the landscaping industry, our projects have been widely recognized for exceptional beauty, innovation, and a commitment to sustainability. Give us a call to receive a free consultation on your landscaping needs.
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