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As of Jun 10, 2024, 108 customers have reviewed this business and rated it 4.3 Star out of 5. The following report provides an in-depth analysis of customer reviews collected.

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C Greens's customer reviews analysis

CGreens Landscape / Irrigation / Drainage displays a mixed company reputation based on various customer reviews. Positive experiences often praise the company's effective communication, timeliness, teamwork, value, and thorough cleanup. On multiple occasions, clients commend CGreens for their rapid and efficient service, especially in emergency situations, which suggests a strong readiness to respond to customer needs and maintain quality control. However, there are instances of dissatisfaction, particularly regarding follow-up service and clarity of pricing and services rendered. Certain reviews highlight a lack of promised follow-through, such as not receiving requested information, as well as experiences of uncommunicated additional charges which contradicts the positive experiences of clear communication. Additionally, concerns about customer service responsiveness and warranty clarification feature prominently in the negative feedback, potentially undermining trust in post-sale support.

Positive Feedback

Positive customer feedback for CGreens Landscape / Irrigation / Drainage emphasizes the company's efficient communication and overall reliable execution of services. Reviews often laud their prompt response to initial contact and their follow-up, indicating effective customer engagement. Their timeliness in completing work and ability to adhere to a specified schedule is another factor routinely mentioned, suggesting they respect customers' time and project deadlines. Work quality appears to be another strong point, with customers expressing satisfaction with the finished results and mentioning the company's action in going beyond expectations to provide solutions that offer peace of mind and enhancement of property appearance. Additionally, the team receives compliments for its cleanup after work completion, maintaining the integrity of client properties, and a continuous record of high-quality customer service over extended periods.

Concerns and Threads

Negative feedback for CGreens Landscape / Irrigation / Drainage points to several areas where the company appears to fall short. One customer highlighted an incident where promised follow-up information was not provided, suggesting potential issues with consistency in communication. The area of communication and billing practices also comes into question with instances of customers reporting unanticipated additional fees, which were not adequately communicated upfront, leading to frustration and a perceived lack of transparency. Experience with customer service is reported as varying; some customers encounter difficulty obtaining basic information post-service, such as warranty details, leading to dissatisfaction with post-installation support. Furthermore, at least one reported instance of unauthorized work and poor responsiveness to concerns suggests that there may be gaps in the company's project management protocols, which could detract from an otherwise positive service history.

Frequently asked questions about C Greens

What should I expect in terms of communication when starting a project with CGreens?

Based on customer reviews, CGreens typically provides good initial communication, including quick follow-ups via email or phone call and clear discussions about scheduling. However, ensure to clarify all details and request necessary follow-through, such as receiving promised information or pictures, to avoid potential communication lapses.

How does CGreens Landscape handle additional costs that may arise during a project?

Customers have experienced unexpected additional costs that were not communicated upfront. To avoid surprises, it is advisable to seek a detailed, itemized quote before commencing work and ask about any potential additional fees that could apply, such as service charges or disposal fees.

If I am unsatisfied with the work done or with customer service, how can CGreens Landscape help resolve my concerns?

Although reviews indicate a mix of positive and negative experiences with customer service, you should reach out to CGreens to discuss any issues. It is best to clarify warranty information, service expectations, and potential solutions beforehand to ensure that there are established protocols for addressing any issues post-service.

Recent customer reviews and testimonials for C Greens

Shikha Dev

1-Star

2 weeks ago

One their main landscaping person had come to understand our requirements. We discussed and outline what we were looking for. He mentioned he will share pictures of their work ( as the website did not have what we were looking for). This discussion happened 1 month ago and we never received any follow up pics / texts.

David J. Rodriguez

1-Star

6 years ago

We needed 100' of drainage installed to carry excessive rain water from the front to the alley. 1st - Great communication. CGreens Landscape returned my initial voice mail very quickly, followed up with emails, and told me when to expect to be worked into the schedule. 2nd - On time to start and to finish on a 2 day job. 3rd - Team work. The owner, crew leader, and crew all talked everything through to make sure everyone was on the same page for execution. 4th - Clean up. Not only did the guys work relentlessly in the 90 degree heat, they also did a very thorough clean up. 5th - Follow up. I received a follow-up email to offer comments, concerns, etc. We also really feel we received a great value for the work done. The finished result works great, and give us peace of mind.

Mandi Stophlet (Mandi Rose)

1-Star

4 years ago

We've used these guys for a few years for our business and couldn't be more pleased. From kids messing up our sprinkler systems to rabbits eating the plants, we've given them plenty of "emergency" calls, since we are a wedding chapel and have to keep things pristine for each event. They never fail to come out way sooner than expected and get things in order for us. Excellent team- Maureen, Chuck, those who do the hands on work- THANK YOU.

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C Greens Reviews Summary

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Featured review

C Greens's customer reviews analysis

Positive Feedback

Concerns and Threads

Frequently asked questions about C Greens

What should I expect in terms of communication when starting a project with CGreens?

How does CGreens Landscape handle additional costs that may arise during a project?

If I am unsatisfied with the work done or with customer service, how can CGreens Landscape help resolve my concerns?

Recent customer reviews and testimonials for C Greens

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