I've been gardening for 20+ years. I've been buying my flowers annuals and perrenials at CW for 10 years if not more. I spend approximately $1,000 a year. Not much but all I can afford. I understand that I am not their biggest paying client but I believe we smaller customers should be appreciated too. Every year at the end of May, I put in a special request. The special request is Persian shields, white & purple mexican heather, pentas and especially, vanilla marigolds. There's never been an issue. Within a week, I received a call and I pick up my order. In the Fall, I special request Durango marigolds. This year, I was taken aback by the look of most flowers at CW. By May 30, they looked really bad and beaten. I was surprised because normally I leave with $400 bill and this time, I could not even get to $75.00 On May 30th, I put in my special request. I was met by a 5'10" older woman with gray hair and wearing a long skirt. As I put in my request with another associate, this older associate started to inquire about my special request. She took over and started to explain that it's late in the season and she went on to berate me openly about waiting to put in this special request. I attempted to explain that I do not garden early - usually the first week in June so the flowers last throughout the summer into the Fall. She continued to question me. I felt I was put on the spot and ridiculed for "waiting". No other year, with no other associate, have I been made to feel this way. I felt embarrassed and shamed. She went onto check her inventory and told me she had 12 racks coming in and they had pentas and Persian shields. The others she would have to check with her growers but seemed unlikely. She said I would have to pick from what's on the racks. I again asked her could she please inquire and she looked at me blankly. I asked if I would be receiving the customary call to update me and she said yes. I knew by her look that I would not receive a call. I did not receive a call. I attempted to contact CW offices 12x and there's no option to raise a concern directly. After 10+ years & $10,000+ of supporting CW, I feel so disrespected and unappreciated.